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M365 Copilot Engineer 5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company:Azooa 100% Australian Owned and OperatedAbout AzooaAzooa is a proudlyAustralian-owned and operated digital innovator , delivering cuttingedge technology solutions and support to Federal Government agencies across the ACT.We''re not just another consulting firm we''re amodern digital partnerhelping government teams adopt, integrate, and scale the latest cloud and AI technologies safely and effectively. From secure M365 environments to AIdriven productivity platforms likeMicrosoft 365 Copilot , Azooa brings deep expertise, local talent, and a passion for real results.We''re currently responding to multipleRFQs and Statements of Work (SOWs)from Commonwealth clients and are seekingexpressions of interestfrom skilled professionals ready to be part of something big transforming how Australia''s public sector works with the power of AI.If you love blendingtechnical excellence, human impact, and innovation , you''ll fit right in at Azooa. About the Role We''re looking for an experiencedM365 Copilot Engineerto help deliver a highprofileCopilot Support & Capability Uplift Programfor a Federal Government department.This is not a backoffice support job it''s ahandson, peoplefacing, impactdriven rolewhere you''ll directly supportsenior executives (VIPs)as they adopt Microsoft 365 Copilot in their daily work.You''ll help executives unlock productivity with Copilot, troubleshoot issues fast, write easytofollow knowledge articles, and mentor ICT support staff so that the department''s capability grows long after the pilot concludes.This role is perfect for aseasoned Microsoft 365 professionalwho enjoys connecting technology with people, thrives under pressure, and genuinely wants to make a difference in the public sector.What You''ll Do You''ll be the face of Copilot for some of the most senior leaders in the organisation. Expect variety, challenge, and the satisfaction of seeing real adoption results.Deliver hightouch, whiteglove Copilot support to senior executives.Troubleshoot and resolve issues across Word, Excel, PowerPoint, Outlook, and Teams Copilot.Ensure all incidents and requests are logged and tracked throughServiceNow .Translate complex AI features into clear, practical use cases that suit each executive''s workflow.Provide 1:1 Copilot coaching and mini "quickwins" sessions that drive real productivity outcomes.Turn common issues and solutions into clear, reusableKnowledge Base (KB)articles.Collaborate with the ServiceNow Knowledge Engineer to keep KBs current and easy to find.Follow KnowledgeCentered Support (KCS) best practices short, accurate, actionable articles.Mentor ICT support teams to handle Copilotrelated issues independently.Deliver short capability sessions or shadowing opportunities.Help assess baseline skills and measure uplift through structured learning activities.Provide data and insights to monthly usage and value reports.Track trends, pain points, and success stories to inform ongoing service design.Suggest improvements to support processes, training, and user experience.What You''ll DeliverFast, effective support for VIPs using Microsoft 365 Copilot.Accurate and wellwritten knowledge articles in ServiceNow.Practical, handson training and mentoring for ICT staff.Clear, concise input for monthly performance and adoption reports.A lasting improvement in the department''s Copilot readiness and capability.What You''ll Bring5+ years working withMicrosoft 365 , ideally in a government or large enterprise setting.Handson experience withMicrosoft 365 Copilotor similar AI productivity tools.Excellent troubleshooting skills across the M365 suite, including Entra ID, Teams, and Exchange.Proven ability to deliverexecutivelevel technical supportwith discretion and care.Experience withServiceNow(incident and knowledge modules).Strong written communication you can turn technical language into plain English.Confident stakeholder engagement and ability to build trust fast.Microsoft certifications (e.g., MS102, AI900, SC900, MD102).Familiarity withprompt engineeringand crafting effective Copilot prompts.Knowledge ofAI governanceand data security in the Australian Government context.Experience training or mentoring ICT support teams.Ability to analyse support data and spot trends or recurring themes.The Opportunity This 3month pilot project is part of a national effort to introduceMicrosoft 365 Copilotinto Federal Government workplaces.It''s a rare chance to:Work directly with senior government leaders.Be part of a small, highperforming digital team.Shape how AIpowered productivity tools are adopted in the public sector.If the project is extended (and it likely will be), highperforming team members will have opportunities to continue intoPhase 2delivery roles or other Azooa engagements with Commonwealth agencies.How to Apply Applying is simple just hitLinkedIn Easy ApplyWe''re moving quickly on this engagement and will be reviewing candidates on a rolling basis.Referrals increase your chances of interviewing at Azooa by 2x.Canberra, Australian Capital Territory, Australia#J-18808-Ljbffr