Job Title

Join IMB''s new flagship branch in the Melbourne CBD Excellent training and career opportunities Full-time leadershipposition working Monday-Friday Are you looking for your next stepin banking?We have an exciting opportunity fora full timeCustomer Service Managerto join IMB''sbrand new flagship branch in the Melbourne CBD. The branch isconvenientlylocated near train stations and amenities.This role acts as a 2IC/Assistant Manager within the branch andhas afocus on customer service, personal lending, operations, compliance, risk and team leadership. About the role Providingtraining and leadership to the team Having conversations and interactions with members via all channels (in person, online and over the phone) andassisting them with their banking and insurance needs and enquiries Exploring new opportunities to find the right financial solutions that may improve their position Processing personal loan applications Using various technologies, systems and digital platforms, cash handling and balancing Supporting management, coaching and staff development activities Contributing to product and service initiatives/activities for the region Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout administrative duties Assisting in the daily operational and compliance requirements for the branch. About you Availabilityto work full time, Monday-Friday fromour Melbourne CBD branch Experience working in financial services, with exposure to leadership and/or lending A proven track record of positive performance and aptitude for learning, technology and business operations A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism Commitmentto helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams. About IMB We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, were focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, weve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live. IMB Benefits include: A supportive culture that actively promotes inclusion Competitive remuneration Wellbeing days Product concessions Paid parental leave Purchased leave options Study assistance Corporate uniform Genuine investment in your learning and professional growth. To apply, follow the prompts. Applications close May 17,2026. For further information contactSuzannah Walker,Talent Acquisition Advisor, at***************@imb.com.au. Please note that email applications are not accepted. Code #1