Job Title

Services Officer Based in Warragul Permanent Part-Time Paid in accordance with EA Operations V/Lines purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport connecting them to jobs, education, family and friends, services, tourism and trade. V/Line is experiencing significant growth and were delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge. About the role TheServices Officer Warragulis a permanent,part-time position.In this role you will give the best possible service delivery to customers travelling on V/Line services while supporting safety on and around the rail. Your responsibilities will include selling Myki and V/Net tickets, making platform announcements,assistingpassengers, andmaintainingthe cleanliness of the station and its facilities. This position is supporting the Warragul team across a variety of shifts. We are looking for a candidate who is available to accept shifts on a rotating roster (not set shifts) and will be available to work a minimum of 50 hours per fortnight. There is potential that extra shifts will be available to cover shifts such as sick leave and annual leave. The Services Officer, although based in Warragul, will be required to sign on at multiple locations along the Eastern Line. The role will regularly support teams across other stations within an 80km radius of the Warragul station, and no more than 1 hour of travel per trip. The roster will be primarily set Monday to Friday with occasional weekend work. This is aServices OfferSO1position. Therefore, thisrole is a Risk Category 3 role. Key accountabilities include: Undertake ticket sales, and seat reservations, maintain ticket stock and manage daily bank deposits Ensure the station is opened and closed in accordance with operational and security procedures Organise and coordinate coaches during special events and service disruptions Ensure station presentation is maintained in accordance with internal and external cleaning standards Operation of CCTV in accordance with internal operating procedures Provide ticketing/fare information, education and assistance to customers. About you Havingpreviousexperience in face-to-face customer service and an operational environment is an advantage, as isdemonstratinggood situational awareness and prioritising safety in the workplace.Knowledge in rostering that aligns with an enterprise agreement can be beneficial, but it is not a requirement.Experience in rail, transport, hospitality, retail, supply, manufacturing, care work, or any profession valuing good customer service with a focus on safety.Our ideal candidate willpossessthe following: Prior experience in a front-facing customer service role Successful completion of Year 10 (minimum). Victorian Driver Licence. Willingness & ability to travel to other stations, to provide service along the line. Availability for shift work & overtime. Demonstratedcommitment to workplace safety. Strong verbal & written communication skills. Importantly you align to V/Lines core values ofResponsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, and Human Rights.If your skills or experiencedontexactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development. To be considered for this role, applicants must address the following key selection criteria within their application, as this forms part of our merit-based recruitment process: Demonstrated face to face customer service knowledge and experience Able and willing to commit to a Monday to Friday rotating roster with availability to work weekend shifts Can commit to working a minimum of 50 hours per fortnight Must live within 80km of Warragul Station as per V/Line Rail Operations and Administrative Employees Agreement 2023 (s81.3) Why V/Line In addition to free myki travel, we offer: Community impact Make a genuine difference. Work in a role that connects Victorians, every day. Huge potential Were transforming, and you can too. Be a change maker, recognised for your contribution and creativity. Dynamic environment V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation. Collaborative team Youll be part of a broader supportive team. Surround yourself with talented, passionate peers. Flexible working We support flexible working. Work in a way that supports you to thrive in your role. We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at *************@vline.com.au or 1800 800 *** for confidential support.As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the worlds oldest living culture. We acknowledge the Traditional Owners lands, waters, and skies on which we live and pay respects to their Elders past and present. At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023 or Asset Management Enterprise Agreement 2023. Applications close: 20 May 2026