Job Title

About Us Accept Care has proudly supported the Adelaide community for over 25 years, helping people live safely, comfortably, and with dignity in their own homes, through the provision of Home Care and NDIS home care services. Work options: On-site. This role is required in-office. The Role The Service Delivery Manager is a key operational leader within Accept Care, responsible for ensuring services are delivered safely, consistently and with care for both clients and the frontline teams who support them. This hands-on leadership role sits at the heart of the organisation, connecting people, services and systems. Youll lead and support customer service and frontline teams, oversee daytoday service delivery, and play an active role in lifting service quality, team capability and client experience. Its a role for someone who enjoys being close to operations, takes pride in building strong teams, and is motivated by improving how care is delivered in real, meaningful ways. This Role Involves Leading the service delivery teams to ensure clients receive safe, timely and highquality care. Overseeing daytoday service delivery operations, ensuring our commitment to clients is met. Ensuring frontline staff are supported, developed and clear on expectations, standards and priorities. Maintaining strong working relationships with clients, families and carers to support satisfaction, trust and retention. Embed a culture of learning, ensuring that all service delivery issues are responded quickly and constructively with a what can we learn approach. Championing consistent practices, compliance and quality standards across service delivery activities. Monitoring service performance and identifying emerging risks, gaps or pressures within teams or rosters. Working closely with General Managers and internal stakeholders to provide insight into operational performance and service needs. Contributing to improvements in service delivery processes and ways of working as demand and complexity grow. About You You are a steady, capable people leader who enjoys being close to service delivery and takes pride in delivering consistent, highquality service through others. You bring sound judgement, clear communication and a practical approach to problemsolving, keeping promises to clients while staying grounded in the daytoday realities of rostering, understanding the juggle between these operational demands. You show up positively each day, confidently coaching and supporting your team through busy and sometimes unpredictable days. Our Ideal Candidate Will Also Have Proven leadership of a diverse team in a servicebased, operational or frontline environment. Strong organisational skills and building simplicity into complex situations. A practical, solutionsfocused approach to problemsolving and responding to service disruptions or client concerns. The confidence to provide guidance, feedback and performance support in a respectful and constructive way. The ability to build positive, professional relationships with clients, families, Home Support Workers and internal stakeholders. An understanding of compliance, safety and quality expectations within aged care and disability services. The ability to remain calm under pressure and make sound daytoday decisions. Comfort working both autonomously and as part of a broader leadership team. A genuine commitment to the rights of older people and people living with disability to receive safe, dignified and respectful care. Experience working in a modern Award environment. Role requirements (If you dont have everything, dont worry well help you obtain) First Aid and CPR certificates Manual handling certificate Current SA driver licence and access to a registered, insured and roadworthy vehicle WWCC NDISWSC Benefits At Accept Care A meaningful leadership role where your work directly impacts clients daily lives and the wellbeing of frontline staff. The opportunity to develop and grow your leadership capability within a servicedriven organisation. A collaborative, valuesdriven better together culture where respect, support and a genuine sense of belonging underpin how we work. Strong backing from shared services and subject matter experts across functions such as P&C, Finance and Quality and Compliance, so youre supported to focus on delivering great service. Consideration for fulltime or 0.8 FTE. About The Process Apply now and join us on the journey to shaping the future of Australian homecare. #J-18808-Ljbffr