Job Title

Company Description Novotel Sydney City Centre is seeking an enthusiastic parttime Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. About the Hotel Group Accor is the worlds largest and fastestgrowing hotel group with a network of more than 5,000 properties in over 90 countries. We have more than 260,000 hospitality experts placing people at the heart of what we do and nurturing a real passion for service and achievement beyond limits. Job Description Deliver service excellence, from checkin to checkout and everywhere in between Complete a wide variety of frontoffice tasks, ensuring that each day is differentfrom selling hotel facilities to taking reservations and maintaining guest accounts Provide passionate, knowledgeable and friendly service to external and internal guests at all times Answer all telephone calls in a professional manner according to brand standards Reconcile cashier floats at the completion of each shift Ensure guests who are not Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program Qualifications Previous customer service experience in a hotel environment Strong knowledge of computer systems, including Microsoft Office and preferably Opera Cloud The ability to work under pressure, multitask and think on your feet to quickly resolve issues Strong communication skills and pride in personal presentation A genuine customerservice focus and a strong dedication to always making our guests smile during their stay Availability to work a rotating roster, including mornings, afternoons and overnight shifts as requested Valid Australian working rights Whats In It For You An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the hotel operation Work alongside passionate industry professionals Be mentored by experienced Accor hospitality professionals who want to see you succeed Our Commitment to Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are welcome to let us know. #J-18808-Ljbffr