Job Title

Select how often (in days) to receive an alert: Salary: $88,000 - $99,000 + 12% Super + NFP salary packaging benefits Employment status: Full-time, ongoing with rostered afterhours on-call Job number: 3138 Hey you! Were looking for a highly skilled and solutionsfocused ICT System Engineer to support the design, delivery, and ongoing performance of ICT services across genU. This role plays a key part in ensuring a reliable, secure, and high-performing ICT environment that supports staff and organisational operations. As a senior technical resource within the genU ICT team, the ICT System Engineer is responsible for designing, planning, implementing, and maintaining the ICT operating environment. A core focus of the role is ensuring system uptime and overall system health, with accountability for creating automated alerting and response processes that enable staff to effectively deliver services and support business outcomes. With a proactive and technically driven approach, you will work closely with internal business stakeholders and external partners to deliver robust and scalable solutions. Youll also take ownership of complex technical issues, providing level 3 support and collaborating with the broader ICT team and vendors to resolve incidents and implement improvements across the organisation. This position suits someone with strong technical expertise, advanced problemsolving ability, and a proactive mindset. Youll contribute to maintaining a stable and efficient ICT environment while ensuring systems are optimised to support service delivery and organisational growth. Reporting to the relevant leader, the ICT System Engineer is an important member of the team, helping ensure ICT services are delivered effectively, securely, and in line with genUs values. At genU, were a profitforpurpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to communityfocused initiatives, were here to help people live their best lives. What youll do Consult with business stakeholders to design and implement ICT solutions that improve organisational performance and support business outcomes. Design, implement, and maintain infrastructure across cloud, network, connectivity, and telephony environments, ensuring reliability and scalability. Manage system performance, availability, and lifecycle, including patching, upgrades, monitoring, and optimisation. Lead identity and access management, security design, audits, and remediation to ensure compliance with data governance and cybersecurity standards. Provide level 3 technical support, lead incident resolution and postincident reviews, and troubleshoot complex system and network issues. Develop and manage backup, disaster recovery, and business continuity solutions, ensuring systems are resilient and aligned to operational requirements. Drive continuous improvement through automation, documentation, cost optimisation, vendor engagement, mentoring staff, and supporting rostered afterhours operations. What youll bring Tertiary qualifications and/or extensive experience in a relevant field. Strong knowledge of operating systems, particularly Windows and Linux, along with server hardware and virtualisation platforms. Experience with networking protocols and technologies, including TCP/IP, DNS, and DHCP. Demonstrated experience with cloud services and modern ICT environments. Strong troubleshooting and problemsolving skills, with an understanding of security best practices and tools. Experience with backup, disaster recovery, and data management, including data retention principles. Welldeveloped communication, time management, and organisational skills, with the ability to document processes and explain technical concepts to nontechnical users. Experience with scripting and automation tools, with relevant certifications (or willingness to obtain), including ITIL and Microsoft Azure Fundamentals. Bonus points for Experience working within ISO27001 standards and information security frameworks. Proven ability to configure, manage, and troubleshoot a range of devices and systems. Experience with digital voice communications and telephony systems. Familiarity with enterprise platforms such as SAP. Strong scripting capability (e.g. PowerShell) and experience with automation tools such as Azure Functions and Logic Apps. Experience working with APIs and system integrations. Demonstrated passion for continuous improvement, system innovation, and tackling complex technical challenges. Why youll love working at genU At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. Were committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive. Youll also get Salary packaging up to $15,900 taxfree plus meal/entertainment benefits Discounts savings at 450+ retailers including Coles, Woolworths & JB HiFi University Study Discount Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University. Wellbeing support 24/7 access to a holistic employee assistance program Referral bonus bring great people with you and be rewarded 15 days personal leave 5 days extra to National Employment Standards* We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at [email protected]. #J-18808-Ljbffr