Job Title

Lets talk about Canberra for a second Canberra is a unique place. Half the people you meet have a security clearance. The other half will casually mention they "work in policy" and assume technology is someone elses problem, ideally yours. And then there are the buildings, no signage, no logos, just a very official-looking entrance and a strong sense you probably shouldnt ask too many questions. Also, everything is 15 minutes away, except when its not, and parking is both plentiful and somehow still stressful. Which is a long way of saying this is the perfect city for a Field Tech. Because if you like variety, independence, and being the person who actually fixes things instead of talking about them in meetings, Canberra will keep you busy. The role (aka not a desk job, thankfully) This is proper Field Service. Youre out and about. Youre onsite. Youre the person clients actually see when things go wrong (or ideally, before they go wrong). Youll be moving between environments, solving real problems, and occasionally being treated like a minor celebrity because you made the printer work again. If sitting in a queue smashing tickets all day sounds appealing this is not that role. Who are we? First Focus is Australias leading midmarket MSP. Weve grown to almost 400 people across Australia, NZ, the Philippines and beyond, without becoming a corporate nightmare. No politics. No silos. No "thats not my job" energy. Were built around being informed, aligned, supported, and rewarding performance. Which means youll know whats going on, be backed when things get tricky, and get recognised when you do great work. Why youll actually enjoy this role Field Engineers are a different breed, and we get that. So weve built the role around what you actually care about: Real variety, different clients, different environments, different problems Strong relationships, youll be a familiar face, not just "the IT person" Proper support, backed by a capable Service Desk and experienced engineers Interesting tech, not just babysitting legacy systems forever Time to grow, because "Never Stop Growing" isnt just a poster on the wall Also, we deliberately choose good clients. Lifes too short otherwise. What youll be doing Providing onsite and roaming support across Canberra and surrounds Supporting environments from 10 to 500 users (yes, expect everything in between) Working across Microsoft stack, Azure, AD, M365, desktops, servers Supporting cloud infrastructure including Azure and Citrix Getting involved in project work, deployments, upgrades, migrations Acting as the face of First Focus to your clients (no pressure, but also yes, a little pressure) Collaborating with Service Desk and Engineering teams to keep things running smoothly What youll bring Strong experience with AD, Azure, Exchange, and Microsoft 365 Solid networking fundamentals (you dont panic when someone says VLAN) MSP or IT service provider experience (ideal, but not mandatory) Great communication skills, especially facetoface Strong organisation and time management Full drivers licence and your own vehicle (Canberra buses are not your friend here) Our values (the ones we actually live by) Were big on Be the Solution and Win Together, especially in Field roles where ownership matters. If youre curious about how that plays out daytoday, its worth a look: Benefits (aka the part everyone scrolls to) Competitive salary package including up to $90k + other benefits Free access to Uprise (1:1 coaching with qualified psychologists or counsellors) A real focus on worklife balance Never Stop Growing: 10 paid study days per year, exam fees paid, pay rises for certifications (conditions apply) Weekly internal training and a proper learning library FastTrack mentoring program MAD (Making a Difference) Council Regular social events and genuinely great team culture The important bit First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills. Final thought If youre the kind of technician who prefers fixing problems onsite instead of discussing them in a meeting room with six stakeholders and a whiteboard youll fit right in. #J-18808-Ljbffr