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Team Leader page is loaded## Team Leaderlocations: Adelaide Corporatetime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 11, 2026 (15 days left to apply)job requisition id: R-0022804**Join the change. Electrify your future!**We''ve been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we''re moving towards a sustainable future through electrification and investing in renewable energyand wed like you to join us. Whether you''re on-site, in the office, or somewhere in between, you''ll find opportunities to grow your career here. You''ll work with a team that''s passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and well back you every step of the way as you build your career.Join the change. Electrify your future.**About the role**The Customer Solutions team is seeking two experienced Team Leaders to join the team in Adelaide on a permanent basis.As a Team Leader, youll provide strong, visible leadership to a team of Customer Solutions Representatives, driving performance against key performance indicators (KPIs) through regular, effective coaching and support. Youll play a critical role in ensuring the Contact Centre consistently delivers a high standard of customer service, meeting and exceeding customer expectations while managing operational and budgetary responsibilities.Working closely with the Customer Solutions Leadership Team, youll contribute to the delivery of exceptional operational performance, while actively identifying, leading and embedding continuous improvement initiatives. These initiatives will focus on improving efficiency, enhancing customer outcomes and creating a positive experience for employees.**What youll be doing:*** Lead, coach and develop a highperforming team, driving strong engagement, retention and customer outcomes* Apply a flexible, peoplecentred leadership approach that balances coaching, support and accountability* Lead teams through change and ambiguity while maintaining focus on priorities, performance and results* Build trust and credibility through visible leadership, clear communication and sound, balanced decisionmaking* Collaborate with Contact Centre leaders to deliver operational objectives, compliant and costeffective processes* Manage National Contact Centre call volumes, independently implementing agreed contingencies to meet demand**What youll bring*** Demonstrated experience leading, coaching and developing teams to achieve strong performance, engagement and customer outcomes.* The ability to adapt your leadership style to the individual, the situation and business needsknowing when to coach, support or firmly hold expectations.* A reputation for building trust and credibility through consistent presence, clear communication and leading from the front.* Sound judgement and decisionmaking capability, balancing people, customer and commercial outcomes in the moment.* Confidence navigating change, supporting teams through ambiguity while maintaining focus on priorities and outcomes.* A commitment to high standards, paired with a supportive, inclusive environment where people feel safe, valued and motivated to perform at their best.**At AGL, we offer a wide range of benefits including:*** Flexible working options including hybrid work.* Discounts on energy, telcos and solar plans.* Participate in Energise - our reward & recognition program.* Access 20 weeks of paid parental leave for the primary carer.* Access to an additional week of recharge leave per year.* Play an active role in our diversity & inclusion initiatives.* Novated leasing and Electric Vehicle subscriptions.* Access to study assistance, AGLs share purchase plan and insurance deals.**Benefits may change over time and vary based on role type and location***Inclusion at AGL**At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:**AGL is proud to be a WORK180 Endorsed Employer for All Women.***Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.**The information provided as part of your application to AGL will be managed in accordance with the .**AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.***Location**Adelaide SA 5000**Job Family Group**Customer Service #J-18808-Ljbffr