Job Title

YOUR OPPORTUNITY Were seeking a passionate and customer-focused Customer Care Consultant to join our dynamic Trade Store team in Whyalla, SA! This is a fixed term full-time contract covering parental leave, with fantastic career development opportunities within a Wesfarmers business. In this role, youll be part of a supportive and close knit team, assisting customers via phone, email, and in person at our Trade Counter. What You''ll Be Doing: - Deliver exceptional customer service across multiple channels phone, email, in-store, and internal systems - Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks - Take ownership of customer requests and resolve enquiries efficiently within set timeframes - Review customer sales history to identify service needs and upsell opportunities - Keep customers informed about new products and services What Youll Bring: - Confidence using computer systems and the ability to learn quickly - Previous experience in customer service ideally in a trade store, call centre, or retail environment - A strong customer first mindset and excellent communication skills - Selfmotivation and a genuine interest in growing within the company - Great problemsolving abilities and the capacity to work independently - Strong organisational and time management skills Whats In It For You: - Permanent role, incentives & Wesfarmers share plans - Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription and Wesfarmers discounted offers from over 400 retail partners - Continuous training and career development opportunities - Team events, celebrations, award recognition and prizes - Employee Assistance Program: wellbeing support for you and your immediate family covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! - ReferAFriend program earn up to $2,000 for each referral! - Ability to purchase up to 4 weeks additional annual leave - Generous paid parental leave policy - Free onsite parking and more! Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. #J-18808-Ljbffr