Job Title

Schneider Geospatial is looking for a Product Support Specialist to join our SaaS Support team! In this role, youll help keep our applications running smoothly for local governments across the country. Youll be part tech troubleshooter, part customer champion helping clients solve problems, understand our tools, and get the most out of the technology they rely on every day. If you enjoy digging into technical puzzles, helping people, and learning new systems, this role might be a great fit. About The Role As a member of our support team, youll serve as a front-line resource for clients using our desktop and SaaS applications. That means responding to questions, troubleshooting issues, and helping customers get back up and running as quickly as possible. No two days look exactly the same. You might be: Helping a client track down a tricky system issue Investigating a data connection problem Collaborating with teammates to find the best solution Jumping on a quick call to walk a customer through a fix Why Join Us Our SaaS Product Support team is made up of curious problem-solvers who love technology and helping people. We work together, learn from each other, and celebrate when we crack a tough issue. Schneider Geospatial serves local governments in 34 states and over 32 million users each year. Our technology helps communities access land records, GIS data, and other essential information that keeps local government running. Weve also been recognized as a Great Employer to Work for in Indiana in 2023 and 2024, and were proud of the supportive, collaborative culture weve built. What Youll Do Troubleshoot client issues related to software, systems, and integrations Respond to client requests via phone and email Remotely connect to client systems to investigate and resolve issues Diagnose and resolve data connection and ETL-related problems Document support cases and solutions clearly Manage multiple support cases and priorities at once Work closely with teammates to solve complex technical challenges Build and maintain knowledge base articles to enable better, more efficient and repeatable solutions to support cases What Were Looking For Were looking for someone who is curious, collaborative, and excited to learn. You dont need to know everything on day one but you should enjoy digging into problems and figuring things out. Required Skills Strong technical aptitude and problem-solving skills Ability to read and write SQL statements (e.g., queries, indexes, views) Ability to read and modify HTML, CSS, and JavaScript Ability to write simple Python scripts Ability to navigate Windows OS and perform basic system administration tasks (e.g., services, credentials, software installation and configuration) Ability to juggle multiple priorities and support cases Clear written and verbal communication skills Experience working in small teams with an entrepreneurial attitude Friendly, professional communication with clients Strong desire to successfully and enthusiastically support software that is being used to solve customer problems Bonus Skills Experience working with local government systems Familiarity with GIS technologies such as ESRI ArcGIS Experience with property tax, CAMA, or appraisal systems Education & Experience Bachelors degree in Computer Science, GIS, Management Information Systems, or a related field or equivalent practical experience Around 2 years of relevant work experience About Schneider Geospatial At Schneider Geospatial, we build data-driven geospatial technology used by governments across the country. Our products help communities access critical information about land, property, and public data. We live by a set of core values that make us EPIIC! Join us to be part of a team thats driving the future of GovTech. Some of our solutions include: Beacon / qPublic.net - Local government information portals GeoPermits - Cloud-based permitting and workflow tools Simplicity - Asset management software Beyond software, we also provide training, consulting, data conversion, and technical services to help our clients succeed. Schneider Geospatial is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other legally protected class. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Job Type: Full-time Benefits Bereavement leave Casual dress Company events Company pension Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Life insurance On-site parking Private medical insurance Sick pay Hybrid working Schedule Monday to Friday Ability to commute/relocate to Coleraine: reliably commute or plan to relocate before starting work (required) Work Authorization United Kingdom (required) Work Location Hybrid remote in Coleraine #J-18808-Ljbffr