Job Title

Our client is a well-established hospitality operator with a diverse portfolio of venues and a strong reputation for delivering quality guest experiences. With a people-first approach and clear operational frameworks, the business is focused on driving performance, consistency and long-term growth across its venues. Job Description Reporting to senior operations leadership, this role is responsible for the end-to-end performance of multiple venues. You will lead, coach and hold Venue Managers accountable while ensuring consistent execution across operations, compliance and customer experience. This is a hands-on leadership role balancing strategic oversight with operational discipline. Key responsibilities include: Coaching and developing Venue Managers to build high-performing, accountable teams Driving financial outcomes across revenue, cost control and EBITDAR performance Leading labour planning, rostering discipline and cost management Overseeing gaming operations, reporting and compliance standards Managing GP performance including stock control, audits and product optimisation Ensuring full compliance across licensing, WHS, AML/CTF and regulatory frameworks Executing customer experience strategies and service consistency across venues Leading quarterly planning, KPI ownership and business performance reviews Overseeing marketing execution, promotions and return on investment Building strong relationships with internal stakeholders, regulators and local communities Candidate Profile You are a commercially astute and operationally strong hospitality leader with proven multi-site experience. You bring a structured approach to performance, a strong understanding of compliance and a genuine passion for developing people. You will demonstrate:Proven success managing multiple venues in a complex hospitality environment Strong financial acumen across P&L, labour and cost control Deep understanding of compliance, gaming and regulatory requirements Exceptional leadership and coaching capability High attention to detail across operations, reporting and administration Strong stakeholder management and communication skills A values-driven, resilient and solutions-focused mindset Offer This is a key leadership opportunity to influence performance, culture and growth across a portfolio of established venues within a respected hospitality group. To learn more about this role, submit your CV or contact Luke Butler via for a confidential discussion. By applying to this role, you are agreeing to the terms set out in Hastings People''s privacy policy available at the Hastings People website. #J-18808-Ljbffr