Job Title

Employment Type: Temporary Full Time until May 2027 Position Classification: Administration Officer Level 2 Remuneration: $66,608.03 - $68,817.27 per annum plus superannuation Hours Per Week: 38 Requisition ID: REQ661586 Applications Close: Sunday, 17 May 2026 Enquiries Officer Level 2 - Prince of Wales Hospital Benefits A workplace culture that promotes person-centred care and staff wellbeing Orientation and supported transition into the new role Targeted clinical stream education programs affiliated with university partners Development pathways aimed at career progression Up to 12 allocated days off each year (for full-time employees) in addition to annual leave Salary Packaging options that reduce taxable income and increase take-home pay up to $9K for living expenses and $2.6K for meal, entertainment, and novated leasing Corporate health and fitness program, discounted gym memberships with a Fitness Passport Employee Assistance Program (EAP) for employees and family members Discounted private health insurance The Role This position processes all general public and patient enquiries both in person and via telephone for the Prince of Wales Hospital. Enquiries are answered in a customer-focused manner and in accordance with service policies. Responsibilities include directing patients and visitors around the hospital, arranging escorts or porter transfers, paging staff members, transmitting facsimiles, re-addressing mail, issuing wheelchairs when necessary, and assisting patients and customers with ordering taxis. Where You''ll be Working Prince of Wales Hospital is a Level 6 tertiary referral hospital with an inpatient bed base of 370. Each year it cares for more than 70,000 patients in the Emergency Department and around 50,000 admissions to inpatient units. The hospital also offers outpatient services, rural outreach, and virtual care models. Targeted Questions Describe a time when you handled a difficult or complex enquiry from a customer. What steps did you take to resolve the issue and ensure a positive outcome? This role involves responding to multiple enquiries while managing competing tasks. How do you prioritise urgent requests while ensuring all customers receive timely service? This position requires handling confidential information while using multiple computer systems. Can you provide an example of ensuring information accuracy and confidentiality in a fast-paced environment? For role related queries or questions contact Vanessa Russell on Reasonable Adjustments NSW Health recognises that everyone is unique and may require adjustments to ensure the best opportunity to apply. If adjustments are needed for the recruitment/interview process, please email . Information For Applicants An eligibility list may be created for future vacancies. Employment of a temporary visa holder is only possible if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing. Applicants will be assessed against the essential requirements and selection criteria contained within the position description. Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer. We have an Aboriginal Workforce Team that can also provide support (). For additional information please visit the Stepping Up website. #J-18808-Ljbffr