Job Title

Optus is proud to be one of Australia''s leading telecommunications providers, supporting over 11 million customers every single day with mobile,broadbandand digital solutions. We''relooking for an energetic, commercially mindedSmall Business Specialist to join our Casula team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or business focused personal and career growth. At Optus, we collaborate with purpose, lift each other up, take accountability, act withintegrityand celebrate as one team. Together, we grow, tacklechallengesand build genuine connections with our customers, our communities and with each other. Your day to day will consist of: stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Act as the Small Businesssubjectmatterexpert instore,identifyingbusiness customers early and matching them with solutions that support their business growth. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Build andmaintainstrong capability across products and processes, including mobile, broadband, fixed services,creditand activation, plus share this knowledge with your wider team. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Mentor and support your team to spot opportunities, offer the rightsolutionsand elevate the overall business customer experience across the store. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Stay up to date with small business updates, tacticaloffersand market trends, sharing insights through daily huddles, coachingmomentsand store updates. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Own business enquiries using calm professionalism and strongproblemsolvingskills, while supporting operational excellence by managing compliance and merchandising requirements. What makes you perfect for the role? stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : BusinessSavvyOutlook: You understand the needs of small business customers and enjoy helping them find solutions. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Consultative Service Skills: You ask the right questions, listendeeplyand provide thoughtful, tailored recommendations that support business outcomes. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Product Expertise: You''rekeen to grow into asubjectmatterexpert across mobile, broadband, fixedservicesand small business care. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Mentoring and Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidentlyidentifybusiness opportunities. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Calm and Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady,solutionsfocusedapproach. What''sin it for you? stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Competitiveremunerationplus 80 monthly credit, 25 off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Supportive leave options, including anadditionalConnected Day to focus on culture, family, health,communityor whatever matters most to you. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Inclusive,carerneutralpaid parental leave of up to 14 weeks to support growing families. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Access to Optus U, wi