Job Title

Job DescriptionCurate and deliver refined 5star service experiences, exceeding guest expectations through detail-driven hospitality.Deliver personalised guest experiences with a strong focus on VIPs, loyalty members, long-stay guests, and special occasions.Coordinate pre-arrival communications to anticipate guest needs and arrange tailored experiences.Ensure all guest profiles are accurately maintained and updated to support personalised service delivery.Respond promptly and professionally to guest enquiries, requests, and service recovery situations.Coordinate and oversee the preparation and delivery of in-room amenities, including quality checks for VIP arrivals.Build strong internal relationships to ensure smooth guest journeys across all touchpoints of the hotel.Act as a brand ambassador by upholding presentation standards, promoting hotel services, and delivering service excellence aligned with luxury hospitality expectations.Qualifications23 years experience in a hotel or luxury hospitality environment, with a passion for service excellence.Diploma in Hospitality Management, Business Administration, or a related field (preferred).Strong knowledge of Opera, Microsoft Office, and hotel systems.Excellent communication and interpersonal skills, with the ability to build relationships across all levels.Highly organised, adaptable, and detail-oriented, with the ability to multitask in a fast-paced environment while upholding 5star service standards.Additional InformationWhats in it for you:Work in front of the iconic Manly BeachStaff canteen with food & drinksAccor Property discountsDry-cleaning on us: you wont need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life insteadBenefits Your Way: Employee Assistant Program, Birthday day off,Anniversary stay at the hotel, discounted gym membership and much more! #J-18808-Ljbffr