Job Title

We''re Gratifii (Gra-tif-eye) and we help some of APAC''s most recognised brands build loyalty for the people who matter most. Whether it''s making employees feel genuinely valued, keeping members engaged, or turning customers into superfans, we bring rewards, loyalty programs, and incentive experiences together in one place. Over 80 leading brands trust us to help them connect and grow from HBF and Kmart to Bunnings and MHI HK. We''re a team that moves fast, cares about doing good work, and believes a well-timed "thank you" can change everything. About the role This is a brilliant entry point into the world of client services and loyalty marketing. You''ll join our client services team supporting the day-to-day running of a Hong Kong-based rewards program. From client communications and campaign reporting to customer queries and marketing support, you''ll get real exposure to what it takes to keep a loyalty program humming. Over time, you''ll grow your skills across account management, operations, and marketing with a team behind you that''s invested in helping you get there. Language requirements Youll need professional fluency in Traditional Chinese, Cantonese, and English written and spoken. This role works directly with Hong Kong-based customers and client teams, so clear, confident communication across all three languages is essential. What you''ll be doing Running day-to-day loyalty program operations client comms, performance reporting, customer queries, and marketing support in English and Traditional Chinese Handling customer service for a Hong Kong client with care and professionalism Building, scheduling, and reporting on email marketing campaigns Putting together client reporting decks and fortnightly updates in PowerPoint and Excel Supporting a small portfolio of client accounts with scheduling, task tracking, and comms What we''re looking for A genuine appetite to learn this role is built for someone who wants to grow Organised and detail-oriented, comfortable juggling a few things at once Confident in PowerPoint and Excel you can build a deck and work with data without it slowing you down Fluent in Traditional Chinese, Cantonese, and English written and spoken A clear, warm communicator in both English and Chinese Friendly, proactive, and a natural team player Nice to have but not deal-breakers 12 years in a customer-facing or client-facing role Some hands-on marketing experience even at student or volunteer level, or a relevant degree Comfort with numbers and a willingness to lean into reporting Experience with AI tools Ready to help deliver feel-good rewards? We''d love to hear from you! Apply directly or reach out #J-18808-Ljbffr