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About us At Sydney Water, were passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve. Your Role The Team Lead, Digital Products & Delivery (Domain Delivery Lead) will manage several products, but will primarily be a Genesys CX focused role, accountable for the successful delivery of digital product initiatives and BAU changes within Digital Business Programs, ensuring outcomes are delivered on time, within scope, and to quality standards. The role leads and develops a crossfunctional team, drives collaboration and continuous improvement, and manages multiple delivery streams through effective prioritisation, stakeholder engagement, and adaptive leadership. What youll bring Product & Delivery Management The ability to drive adoption of the new Genesys Capabilities, into the enterprise. While this role will manage several products, we do require strong contact centre skills, telephony skills, business, and technical skills of customer interactions. Support roadmap and implementation planning aligned to current and future business needs and the Digital Blueprint. Define and prioritise business requirements across work requests, projects, and programs. Manage multiple initiatives and changes to ensure ontime, withinbudget delivery. Coordinate product releases and drive postimplementation improvement. Report on delivery status, risks, and benefits, ensuring alignment with business and Digital leadership. Collaboration & Stakeholder Engagement Work closely with project teams, delivery teams, and stakeholders to enable successful production releases. Provide expert advice on options, risks, system impacts, and technology priorities. Proactively manage issues and communicate outcomes to technology and service leaders. Technical Excellence & Continuous Improvement Assess existing solutions to identify improvement and reuse opportunities. Stay informed on emerging technologies, trends, and best practices. Contribute to assurance activities, standards, policies, and consistent delivery patterns. Leadership & Capability Development Lead, coach, and support crossfunctional delivery teams. Build a highperforming, collaborative culture aligned to organisational values. Ensure delivery outcomes support broader business and digital transformation goals. Dive into Our Great Benefits Competitive Compensation: Well ensure that your skills and contributions are valued and rewarded appropriately. Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team''s productivity and wellbeing. Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. Subsidised Private Health Insurance: Unlock affordable access to toptier health coverage with our discounted insurance plans. Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. Novated Leasing: Get in the driver''s seat of your financial future with our novated lease options. Qualification and Experience Bachelors degree in computer science, Information Systems, Computer Engineering, System Analysis or related field. Extensive experience across multiple IT domains with strong business domain expertise. Genesys CX implementation experience (Mandatory), with strong understanding of Genesys CX functionality capabilities. Ability to configure Genesys CX. Advanced to expert knowledge of Genesys CX application design, integration, and Digital delivery. Proven ability to influence, negotiate, and build effective relationships with internal and external stakeholders. Strong leadership skills with the ability to operate in ambiguity and manage complex, matrixed environments. Demonstrated ability to manage multiple concurrent initiatives and competing priorities. Proven capability in translating complex business requirements into costeffective solutions, with a strong commercial and totalcostofownership focus. Excellent communication and presentation skills, with recognised thought leadership and advisory capability. Applicants must be Australian Citizens or Permanent Residents. Does this sound like you? Apply now. We support you through the application process and can modify as needed let us know what you need. Closing date 22 May 2026 For more information, you can contact Applicants must be Australian Citizens or Permanent Residents. Our vision is to create better lives through worldclass services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. #J-18808-Ljbffr