Job Title

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we dopowering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Senior Sales Operations Specialist Japan (Sydney) OpenText Security Solutions SMB + Consumer is seeking a Senior Sales Operations Specialist to be based in Sydney, joining our APAC & Japan Revenue Operations team. This role has primary ownership of Japan sales operations, serving as the operational lead for the region. The successful candidate will provide seniorlevel, daytoday support to the regional sales organization with a strong focus on order fulfilment, presales operations, and operational governance specific to the Japan market. Key Responsibilities Own the accuracy and integrity of account and opportunity data in Salesforce.com for Japan, proactively identifying and resolving discrepancies to ensure timely, accurate reporting and forecasting. Lead sales operations processes for the Japan region, including identifying opportunities for automation and driving regional process improvement initiatives. Act as a trusted operational partner to regional sales teams, responding to inquiries and resolving issues in a timely, accurate, and professional manner. Ensure ongoing compliance with published sales, pricing, and business approval policies. Develop and maintain strong proficiency with internal systems, including Salesforce.com and other custombuilt operational tools. Design, build, and maintain reports and dashboards to support sales analysis, forecasting, and performance tracking, with heavy use of Excel. Drive operational efficiency and effectiveness by identifying gaps, risks, and systemic issues; proactively escalating and collaborating with the Team Lead to support resolution. Required Skills and Experience Proven experience using Salesforce.com in a sales operations, reporting, or commercial support capacity. Fluent in both English and Japanese (spoken and written), with the ability to operate professionally in a bilingual business environment. Previous experience in Sales Operations, Sales, Order Fulfilment, or Customer Support strongly preferred. Advanced proficiency in Microsoft Excel (pivot tables, formulas, data modelling, reporting); experience leveraging Microsoft Copilot or AIenabled productivity tools is a strong advantage. Ability to thrive in a fastpaced, highgrowth environment, with a handson, solutionsoriented mindset. Strong relationshipbuilding skills, with the ability to collaborate effectively across multiple departments and with external customers when required. Excellent organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously. Highly selfmotivated and capable of working independently with minimal supervision, while exercising sound judgment and ownership. EEO and Inclusion Statement OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . #J-18808-Ljbffr