Job Title

Service Desk / Desk Side SupportThe candidate must have strong troubleshooting and customer service skills with the following qualifications:Service Desk / Desk Side Support experienceITIL certification preferred (experience in an ITIL environment will suffice)End User Management / End Point SupportMinimum 2-5 years' experience in an IT Service Desk / Help Desk / Technical Support roleBilingual in both official languages (French and English)Must hold a Government of Canada Secret ClearanceExperience with ticketing tools such as ServiceNow, Remedy, JIRA Service Desk, etc.More About the RoleFirst point of contact for any issues/concerns surrounding Service Desk activities for the client's business-critical systemsAdhere to an established and standardized set of procedures or readily understood rules within the Service Desk teamProvide analysis, address problems and assist in the development of recommendations and solutions for the implementation of changes and improvements within the Service Desk Operations team