Job Title

Akkodis is seeking a Apple Resource Support Analyst for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Apple Certified Support Professional (ACSP), Deployment in IOS, providing support to Level 2 MAC support, 5+ years of experience architecting, deploying, Hands on experience on Catalina, Big Sur, Monterey and troubleshooting iOS, macOS preference would be someone with the required skills and experience, particularly in large organizations.Position: Apple ResourceLocation: Toronto, ONInterview Mode: Telephonic, SkypeType: ContractJob Description: Resource will manage all aspects of the Mac support service ensuring the development & support and continuous improvement of services aligned to business and technology strategies. To ensure best practice processes are in place and being followed, improving service delivery and support to Technology and the business, providing support to Level 2 MAC support folks in developing and delivering industry-leading quality services to the business. To ensure that maximum business benefits are obtained from existing and new Technology assets, capabilities and resources.Primary/Key ResponsibilitiesTechnical Expert Defining, maintaining and enhancing fit-for-purpose, best value Mac services (as measured against external benchmarking) that meets business requirements and strategic objectives whilst meeting the business appetite for risk, service performance and cost management.Responsible for ensuring all Mac services are available and performing as intended.Develop and maintain strategic relationships with the business, partners and suppliers.Develop and implement IT service improvement plans to deliver the transformation agenda, industry best practice and changing business requirements.Experience in Administration of Macintosh base environmentExperience in supporting production environment comprising of MAC machines.Hands on experience on Catalina, Big Sur, MontereyMass upgrades and patch management of MacOS and SoftwareProduct installation and application patches deploymentAdministration and maintenance of existing packagesCollaborate with product management and senior leadership to implement features and develop the roadmap for Apple DeploymentDevelop, test, and maintain macOS system configurations and iOS profiles, including a baseline build specification for all new devices deployed throughout the customer district.Develop, test, and maintain framework for Apple ABMAssist in creating scripts, packages, and developing custom applications to support the Project Team as needed. Experience& Education 10+ or more years of related work experience or equivalent combination of education and experience.Bachelors or Masters degree preferred, technical training and certificationTechnical or business-oriented field such as Computer Science, Information Systems or equivalent field of study.Experience desired in business analysis, consulting, organizational design, process reengineering, project management and technology implementation. Experience as a Senior Implementation Lead and/or Architect Team Lead.Strong knowledge of PC hardware and software required. Excellent administrative, organizational and communication skills.Skills and AbilityA career history that encompasses a strong technical ability within a challenging and changeable environment with diverse technologies including complex operational roles.5+ years of experience architecting, deploying, and troubleshooting iOS, macOS in customer environments.A general understanding of networking: DNS, DHCP & Proxy servers.A good understanding of using group policies to manage windows and Mac OSX clients & experience of deploying Mac OSX within an enterprise environment.Familiarity with scripting languages such as Bash, Python, Perl or ZShell.Experience integrating macs with different identity providers such as Okta, Active Directory, or JumpCloud.Advanced knowledge of macOS fundamentals including networking, command line, security, and file system management.Experience creating and presenting technical content as a subject matter expert.Familiarity with Apple deployment workflows, including the Apple Business Manager (ABM) and Volume Purchase Program (VPP).Apple Certified Support Professional (ACSP) or ability to obtain.Familiarity with cloud hosted services such as Virtual Machines, Apache/Tomcat, IIS on AWS and other similar providers.Familiarity with concepts relating to creation and deployment of certificates.Information SystemsProficiency in Excel, PowerPoint, and other Microsoft Office applications.Advanced knowledge of tools related to specific technology domain.Personal AttributesSelf-driven and resourceful to achieve goals independently as well as work well in groups.Ability to communicate difficult information in a neutral and professional manner.Ability to remain calm in stressful or fast-paced environments.Ability to manage simultaneous and conflicting priorities in an effective manner.