Job Title

Company OverviewHiddenGem Media is a marketing agency built for the modern vacation rental world. Our mission is to help special, independent stayslike cabins, tiny homes, and boutique propertiescut through the noise online and get booked by the right guests. From Instagram reels to email campaigns to direct booking websites, we manage every part of the digital marketing funnel so our clients can focus on what they do best: hospitality. We dont just chase vanity metricswe grow audiences, build trust, and drive real business results.Based in Guelph, Ontario, were a fast-growing team with a collaborative culture, a creative spirit, and a shared mission to help great stays get the attention they deserve. If you're looking to join a passionate, innovative crew that truly loves what they do, wed love to meet you.Learn More About Us:Website: https://hiddengem.media/Instagram: @hiddengem.staysYouTube Channel: youtube.com/@dustinbaker/videosClient Highlights:Evergreen Cabins - IG: @evergreen_cabins | Website: evergreencabins.coFLOHOM - IG: @flohom_ofc | Website: flohom.comTreetop Escapes - IG: @treetop.escapesCoHost Company - IG: @thecohostcompanyTrain Stays - IG: @trainstays | Website: stayindeary.comWhy Were HiringHiddenGem is scaling rapidly. As we welcome more clients and increase our capacity to deliver industry-leading results, we're looking for a marketing-savvy Account Manager who can lead client accounts, own campaign execution, and act as a trusted partner to vacation rental brands.Who You AreYou're social media savvy, confident using Canva, and love managing projects with precision. You can juggle priorities, communicate with warmth and clarity, and thrive in a collaborative team. You take initiative, seek out solutions, and bring genuine passion to helping businesses grow.Summary of RoleWere seeking a proactive, results-driven Account Manager to join our team. In this role, youll manage client relationships, oversee marketing campaigns, and ensure each client's success. You'll play a vital role in helping our hospitality clients grow their direct bookings and brand presence through strategic social media, email marketing, and digital campaigns.This role is ideal for someone whos highly organized, confident in client communication, and committed to driving measurable results. If you thrive in a fast-paced environment, enjoy taking ownership of your work, and love helping businesses succeed, wed love to hear from you.Key ResponsibilitiesClient Management: Serve as the primary point of contact for clients, building trust through clear communication, proactive updates, and strong relationship management.Campaign Oversight: Manage timelines, deliverables, and project goals, ensuring campaigns are executed on time and meet client expectations.Social Media Marketing: Create engaging Instagram Reels and posts, actively researching trends and competitor strategies to improve performance.Email Marketing: Design and implement compelling email campaigns using Canva and CRM tools to attract guests and drive bookings.Performance Tracking: Monitor and report on digital marketing metrics, providing actionable insights to improve client outcomes.Facebook Advertising: Plan and manage basic Facebook ad campaigns using Meta Business Suite, continuously optimizing to improve performance and deliver strong ROI.Collaboration: Share insights and best practices with other Account Managers to enhance overall campaign performance and improve workflow.Strategy: Contribute to refining marketing strategies that align with client goals and ensure sustainable growth.General Support: Take initiative in assisting with additional marketing tasks or projects as needed.QualificationsMust-Have:13 years of experience in digital marketing or account management, ideally within an agency or high-paced environmentProven ability to manage multiple projects and priorities while meeting deadlinesSkilled in Canva, with a strong eye for design and branding across social and email contentHands-on experience managing social media platforms (especially Instagram and Facebook) including content creation, engagement, and insights trackingSolid grasp of current social media trends, visual storytelling, and content marketing strategyResults-oriented mindset focused on achieving KPIs such as lead generation, audience growth, and conversionsStrong organizational skills to effectively manage deliverables across multiple client accountsExcellent interpersonal and client communication skills, both written and verbalSelf-motivated and proactive, with the ability to work independently and take ownership of tasksGood to Have:Bachelors degree in Marketing, Communications, Digital Media, or a related fieldExperience using Meta Business Suite and setting up Facebook ad campaignsFamiliarity with CRM tools like GoHighLevel, HubSpot, or similar platformsExperience designing and scheduling email marketing campaigns and welcome sequencesExperience working with content creators, photographers, or influencersTech-savvy with the ability to troubleshoot marketing automation tools and campaign systemsExposure to website design, editing, or managing brand sites and landing pagesThis Role Might NOT Be the Right Fit IfYoure looking for a rigid, highly structured corporate environment rather than a fast-paced, startup-style cultureYoure not comfortable working independently or taking initiative without frequent inputYoure not genuinely excited about being client-facing or working in the social media and digital marketing spaceCompensation & PerksStarting Salary: $45,000 - $60,000/yearBenefits: Extended health and dental coveragePerks:Be part of an innovative, fast-growing company leading the vacation rental marketing spaceWork in a bright, open-concept office with occasional WFH flexibilityCasual dress and a laid-back, high-energy atmosphereTeam social eventsOn-site parking and a nearby cafJoin a team that celebrates wins, supports growth, and has fun along the wayOur Hiring ProcessSubmit Your Application* (*SEE STEPS BELOW)Assessment Task A hands-on project that reflects real work you'd do in the roleIntro Meeting A brief introductory video call with our Operations ManagerInterview A deeper conversation with our Operations Manager and CEOReference Checks Final step before officially joining the team-------------------------------------------------------------------------------------------HOW TO APPLY:To be considered for this role, please follow both steps below:1. Submit your applicationEmail your application to gillian@hiddengem.media with the subject line: Account Manager Application [Your Name]Your application should include:Your resumeAny relevant work samples or portfolio pieces2. Complete the short video introductionAs part of our process, we ask all applicants to submit a brief (~5 min) video answering three quick questions:Tell us about yourselfWhat interests you about HiddenGem Media?Why do you think you're a great fit for this role?Submit your video here*: https://forms.gle/gGjq6jaTvCi5Wut48*Applications without a video submission will not be considered.-------------------------------------------------------------------------------------------Were very excited to hear from you and appreciate the time you take to apply!