Job Title

KLONDIKE Lubricants is Canadas leading brand of high performance commercial, industrial, and automotive lubricants, greases, and oils. Much more than a lubricant company, we are a leader in providing business solutions and growth opportunities to our thousands of loyal dealers and end users. For over 35 years, we have helped our customers grow by developing market-leading products, delivering them through our dedicated distribution network, and standing behind our quality promise.Our mission is to provide best-in-class service to our customers, from onboarding to after-sales support. We are a dynamic, entrepreneurial, and flat organization that offers exciting growth opportunities for talented professionals searching for a new challenge.The Role PhilosophyWere on the hunt for a Client Care Team lead to join our Langley HQ! As a key member of our team, youll collaborate closely with our Leadership Team to drive our mission of building a world-class lubricant brand that helps our dealers build their business.Its an exciting time to join KLONDIKE as were planning to grow twofold over the next three years! Were planning to expand our product line depth, establish hundreds of dealers throughout the US, and so much more.As part of our growth, this is an opportunity where youll be empowered to take ownership of your work and make a meaningful impact on our company's growth and success, contributing to our business objectives now and into the future.Who You AreYou are ready for a bold and energizing career move, where you will be awarded the latitude and the opportunity to be part of a dynamic team that values innovation and growth. You believe that continuous improvement is essential for success. You are driven by the possibility of change and are undeterred by early failures, choosing instead to push through and identify which elements of your strategy will stick. You are a collaborator and learner, and you will dive into new challenges with enthusiasm, working closely with your colleagues to find solutions and improve outcomes to understand what truly sets KLONDIKE apart from other organizations.You believe that progress comes from thinking big and working hard to achieve an audacious goal this is how you have achieved success in your prior roles. You show up as your authentic self to work, taking on new challenges with purpose and enthusiasm. You recognize yourself in our motto: Braving the Force of Movement.Curious? Read more about the details of the role below.What the role entailsSupport, motivate and guide our Client Care team by helping them with task management, best-practices implementation, finding solutions and meeting KPIs Shape and elevate our customers journey throughout their order lifecycle, from order entry to order delivery and everything in betweenEngage daily with our customers, external partners, and sales team via phone/email Partner with internal teams to uncover opportunities, address any escalations or product issuesDrive improvements by reimagining processes, streamline workflows and revamp current ways of workingEnsure order guidelines, client details, and SOPs are always updated and accurate Own our HubSpot pipeline and case management to meet SLAsSupport our Operations and Transportation team during peak timesBe the liaison between our Sales Team and our customers to enable revenue growthYour ProfileYou have at least 3 years of experience in a customer facing role preferably in B2BYou are familiar with Tier 1 ERP and CRM systems. Previous experience with SAP and/or HubSpot is an assetYou have exceptional written and oral communication skills with the ability to tailor clear and concise messages to different audiences. Professional proficiency in French is a plusYou are a fast learner that finds multi-tasking energizing and thrives in a fast-paced environmentYou leverage data and technology to find solutions to problems and improve processes You are calm under pressure with a high degree of emotional intelligence and empathy that builds trustYou are independent, highly reliable, rigorous, and have strong attention to detailYou consistently display a positive attitude and enthusiasm for KLONDIKEWhat We OfferA high-performance environment where you will grow and take your career to the next levelBrand new, open-concept space in Langley, with modern design and the latest communication technologyAn intensely collaborative team and culture, where decision velocity and results are primary markers of success, but where people are at the heart of it allA market-leading mindset where creative solutions are not only encouraged but rewardedCompetitive compensation including high-caliber bonus planMedical benefits, parking