Job Title

We are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. Responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.Now, if you were to come on board, wed ask you to do the following for us: Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.Database Management: Maintain accurate records of client information, contracts, and activity.Time Management: Multitask effectively and work within tight deadlines.Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company's capabilities.Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.Think you have what it takes to be a member of our team? Heres how well know youll be successful in the role:Execute Compass Groups proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).Superior relationship management and ability to inspire clients and internal teams.Ability to establish contacts and credibility with senior level management. High degree of resiliency and entrepreneurial mindsetRelationship builder both internally and externallyStrong communication, problem solving and negotiation skillsStrong organization skills and ability to manage multiple projects at one timeHigh emotional intelligence, highly self-awareAbility to regularly travel to client sites for meetings and site reviews