Job Title

This job is with American Express, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let''''s lead the way together. How will you make an impact in this role? This is an exciting opportunity to be a key contributing member of the Colleague Services (CS) organization within the Colleague Experience Group (CEG). This role will report to the Director of Servicing for US and Canada Benefits and have a broad range of responsibilities for the servicing and operational aspects of the Canada health, welfare and retirement benefits programs. This includes business as usual processes as well as projects. This is a fast paced, high-pressure environment and flawless execution is expected. Seeking an experienced service-minded professional. Flexibility and adaptability are critical attributes as business priorities can quickly change. Primary responsibilities Provide day-to-day ownership for ongoing administration of health/welfare benefits and retirement savings program processes (including maternity and non-birthing parent top-up and childcare taxable benefits processing, vendor eligibility files, etc.). Provide support for compliance with regulations and quality standards, including audits and internal control/compliance processes. Manage colleague inquiries, escalations, and issues. Execute Annual Benefits Re-enrollment. Support execution of strategic priorities related to health and financial well-being (including benefit program changes, new vendor implementations, local onsite events, etc.). Oversee vendor partners to ensure service quality standards and operational SLAs are met, and provide reporting for the Outsourcing Risk Committee. Process and track vendor invoices and payments including monitoring of budgets. Collaborate with key stakeholders, including Colleague Total Rewards and Well-being (CTRW), Payroll, Colleague & Labor Relations, Colleague Strategic Partners, Legal, and Finance. Develop and maintain standard operating procedures (SOPs). Manage reporting and data analytics requests, including wellness dashboard reporting for the board. Project management and execution of key priorities/initiatives. Evaluate and implement process improvements. Support mergers and acquisitions events and other ad hoc projects. Minimum Qualifications Bachelors degree or equivalent relevant experience. Minimum of 4 years experience in HR operations/servicing, preferably in benefits administration/operations or related role. Proven ability to partner with cross-functional teams and manage stakeholder (internal and external) expectations. Demonstrated project management skills applied in a fast-paced multi-tasking environment, with ability to work on complex projects and tasks independently. Excellent customer service and problem-solving skills. Strong oral and written communications skills. Ability to identify process improvements needed to enhance colleague experience and operational efficiency. High attention to detail and excellence in execution. Enthusiastic self-starter attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative, and innovative. Working knowledge of business applications (e.g., Microsoft Office products, Salesforce, etc.). We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person''''s age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the Prohibited Grounds). If you have a disability and need accommodation, please speak with the Recruiter for more information. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #LI-DNI