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Toromont Cat is looking for a Commercial Product Support Manager - Mining to join our team!As a Commercial Product Support Manager, YOU will experience: Working within one of the safest organizations in the industry where your safety and well-being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including: wages, benefits, and premiums (as eligible)An opportunity for flexible work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day, YOU will:Develops product/service sales strategyProvides supporting data regarding economic or strategic benefit, investment cost, risk and alternatives for parts and serviceEvaluates long-term customer potential & strategyDevelops total solutions to be offeredSets price, discount range and/or profit margin for particular parts and service sales; general prices, discount range, profit margins, trade-ins and discountsParticipate in negotiating marketing programsDetermines parts inventory needs and pricing for new product introductionVisit mine sites throughout Northern Ontario, Manitoba & QuebecForecasts estimated revenues and expensesIdentifies performance, process and other expense problems and effectively resolves themAddresses concerns of internal and external customers and effectively resolves problemsBuilds and maintains long-term customer relationshipsPlans, hires and assigns resources to meet demands of the departmentLiaises with Cat district representatives and other dealerships regarding product support sales and service issues and best practicesNetworks with community, associations and client groups to develop relationships and businessMust-haves for this role:College Diploma in Business and/or Engineering and/or Mechanics or Business DegreeAbout Toromont CatWith over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!