Picture yourself entering a retail arena where every display tells a story, every garment sparks a conversation, and sustainability isnt just an afterthought - its the headline.Mondetta: a certified B-Corp and Net Zero Contributor on a bold mission to break free from the conventional constraints of consumer brands. They are redefining the apparel landscape, igniting change through a legacy of innovation, design, and sustainability, and building a movement where responsibility is woven into every single thread.Now, as Mondetta prepares to enter the world of physical retail, they are seeking a Head of Retail Operations to embody their brand ethos and raise the bar for in-store experiences.As the Head of Retail Operations, youll be the driving force behind Mondettas premier brick-and-mortar location: a Modern Ambition flagship store in Winnipeg. Youll lead this high-impact pilot, crafting an in-store experience thats as refined, thoughtful, and forward-thinking as the clothing itself.But this isnt just about one store. Alongside the launch, youll design and build scalable operational framework to drive future retail growth across all four of Mondettas distinct brand portfolios: Mondetta, Modern Ambition, Mondetta Originals, and MPG.Reporting directly to the Corporate Leadership Team, youll translate visionary ideals into day-to-day excellence -from operational cadence and visual storytelling to P&L ownership and team development.This is your chance to shape the future of brick-and-mortar retail for one of Canadas most innovative apparel brands. If you thrive at the intersection of strategy and hands-on leadership, this is your moment.What Youll DoArchitect the Experience: Launch and oversee the Modern Ambition flagship, setting the standard for store layout, visual storytelling, and in-store activations that surprise and delight.Operational Excellence: Craft and champion best-in-class retail processes - optimizing flows, managing crises with poise, and driving cost-efficient performance.Sales & Inventory Management: Leverage data-driven forecasting and promotional strategies to hit ambitious targets; maintain inventory precision and curate loyalty incentives that keep customers coming back.Customer Experience and Brand Management: Serve as Mondettas brand ambassador and cultivate a high-touch, purpose-driven customer journey that infuses every aspect of store ambiance and experiential retail with their commitment to quality, style, and sustainability.Reporting and Strategic Oversight: Own the store P&L, manage budgets and ROI; liaise between the store(s) and corporate to deliver actionable insights and consumer feedback.Team Management and Development: Build, mentor, and inspire a high-performing in-store team to foster accountability, creativity, and professional growth.What You Bring15+ years in progressive store leadership or retail operations within apparel, luxury, beauty, timepiece, or a high-touch experiential retail space.A track record of success in opening stores, managing pop-up experiences, or rolling out new formats.Experienced in operations, merchandising, sales, and team leadership.Strong commercial acumen and P&L sensibility, paired with a passion for delivering a high-touch customer experience.A passion for sustainability, style, and building something that lasts.A deep understanding of the Canadian retail market with a vision to shape its future.A Bachelors degree in Business, Marketing, Retail, or related field.For further information or to discuss your candidacy, please contact:Sheriza PerabtaniVice President, Richter Executive JanesResearch Associate, Richter Executive
Job Title
Head of Retail Operations