Job Title

Purpose of the Position:The Office Coordinator is responsible for the daily administration for our Surrey and Calgary branches.SalaryRange:To be commensurate with experience and includes the companys employee benefit package.Education Required:High School diploma at a minimum. Post-secondary education is considered an asset.Experience Required:Previous experience in a service dispatch, receptionist, or administrative position. Computer proficiency and a thorough knowledge of MS Office, particularly Word and Excel, at an intermediate level, is required. The capability to communicate effectively in English, both orally and written is necessary.Primary Responsibilities and AccountabilitySchedule, coordinate, and dispatch field service technicians.Allocate parts and technician hours to work ordersClose out and invoice work ordersCoordinate sales projects, ensure timely procurement, communicate with customers and suppliersClose out and invoice all sales projectsEnter all purchase orders into company ERP system, coding correctly for department and job numberEnter all invoices/packing lists into company ERP system, coded correctly for customer file, department, job and general ledger accountsRespond/reply to general company inquiresEnter all work orders into service management programEnter all sales opportunities into company CRMProcess warranty claims and answer customer warranty inquiresProcurement of parts/supplies for service and sales jobsCover email and telephone parts inquiries (vacation coverage only)Demonstrate strong verbal and written communication with vendors and customersPerform alpha/numeric filing as requiredMaintain data in various databases, as requiredPerform other duties as assigned and/or required by business needsFollow all company policies and proceduresAlways perform duties in a safe, efficient, and professional mannerPersonal AttributesPositive and friendly demeanor at all timesTeam playerCreative ability and good business acumenSuperior interpersonal skillsAbility to multi-task and prioritize tasksSolid time management skillsMeet expected business deadlinesTake initiative and practice good decision makingExcellent organizational skillsGood communicatorSuperior verbal and writing skillsAct as an ambassador for the companyMaintain confidentiality at all timesBenefits:Extended health careDental careLife insuranceCompany RRSP MatchingOn-site parkingCasual dressSchedule:Monday to Friday