Job Title

Posting End Date: May 04, 2025 Employee Type: Regular-Full time Union/Non: This is a non-union position Gazifre, distributeur exclusif de gaz naturel en Outaouais, une entreprise dynamique et en pleine croissance, est la recherche de r eprsentant au service la clientle III pour se joindre son quipe! Chez Gazifre, nos abonns sont au cur de nos dcisions et nous cherchons continuellement amliorer notre exprience client. En tant que r eprsentant au service la clientle III, vous serez un ambassadeur ou une ambassadrice de cette mission visant offrir la meilleure exprience client et un acteur ou une actrice cl de notre transition nergtique. Remarque : Comme nous recherchons frquemment des candidat(e)s qualifi(e)s pour nos postes de r eprsentant au service la clientle , il s''''agit d''''un appel d''''offres ouvert pour la rgion de Gatineau, au Qubec. Au fur et mesure que des postes se prsenteront pour ces rles, nous communiquerons avec les candidat(e)s qualifi(e)s. Qui sommes-nous? Notre objectif est de fournir une nergie sre et fiable qui contribue la qualit de vie des personnes. Nous alimentons les besoins nergtiques des gens, ncessaires leur chauffage domestique, leur clairage, leurs dplacements et leur connectivit. Nous accueillons les nouveaux membres au sein d''''une quipe o tout le monde s''''engage s''''entraider afin d''''accomplir le travail tout en se sentant valoris et apprci. Nous sommes guids par nos valeurs de scurit, d''''intgrit, de respect et d''''inclusion. Ces valeurs nous aident tablir une relation de confiance avec nos employs, nos abonns et les collectivits que nous desservons dans toute la rgion de l''''Outaouais. Nous soutenons fermement les collectivits dans lesquelles nous vivons et travaillons, en leur donnant en retour et en contribuant leur force et leur vitalit. tes-vous intress(e) explorer cette possibilit au sein de Gazifre? Nous aimerions savoir ce que vous en pensez. Posez votre candidature ds aujourd''''hui! Votre rle Vous adresser aux abonns par tlphone et par courriel dans un environnement o le volume et le rythme sont levs. Rpondre de manire professionnelle et efficace aux appels entrants et tablir une relation de confiance avec les abonns. couter activement, comprendre les besoins des abonns et fournir des solutions sur place de manire efficace et courtoise. Devenir un expert en matire de produits et services et comprendre les besoins de chaque abonn afin de fournir des solutions prcises et pratiques et offrir un service la clientle exceptionnel. Rsoudre cordialement et respectueusement les plaintes et tirer des enseignements de celles-ci. Effectuer des tches administratives connexes, selon les besoins. Vos comptences Vous devrez avoir les comptences suivantes : Diplme d''''tudes secondaires et exprience professionnelle antrieure dans le domaine du service la clientle (avoir travaill au sein d''''un centre d''''appels serait un atout). Bilingue, l a personne dans ce poste doit matriser le franais. Comme cette personne devra interagir frquemment avec des collgues, intervenants et clients qui ne parlent pas le franais, il est donc exig que cette personne possde une bonne connaissance de la langue anglaise, tant lorale qu lcrit. Comptences professionnelles en matire de service la clientle, forte prsence au tlphone, attitude positive, nature serviable et passion pour le service aux abonns et l''''exprience client. Excellentes capacits dcoute et interpersonnelles. Capacits avres d''''analyse, de prise de dcision et de rsolution de problmes. Comptences organisationnelles avres avec la capacit d''''tablir des priorits. Matrise des programmes informatiques, disposition travailler un bureau avec plusieurs crans. Culture numrique et solide comprhension de la suite Microsoft Office et capacit grer diffrents systmes informatiques. Grand souci du dtail et application rigoureuse des procdures. Motivation avre, solide thique de travail et volont d''''apprendre. Conditions de travail 35 heures par semaine; quarts de travail variables entre 7 h et 20 h, du lundi au vendredi. Travail flexible Enbridge offre des programmes de travail concurrentiels qui nous diffrencient et offrent de la souplesse aux membres de notre quipe. Les options de travail flexible FlexWork (modle de travail hybride) d''''Enbridge offrent aux employs admissibles la possibilit de travailler selon des horaires quotidiens variables avec une heure de dbut et de fin de journe flexible, d''''opter pour un horaire de semaine de travail comprime et de travailler domicile les mercredis et vendredis. Les exigences relatives aux postes dterminent votre admissibilit pour chaque option ou combinaison d''''options. #LI-Hybrid **** Gazifre, the exclusive distributor of natural gas in the Outaouais, and a dynamic and rapidly growing business, is looking for Customer Service Representatives to join our team! At Gazifre, the customer is at the heart of our decisions, and we continually strive to improve our customer experience. As a Customer Service Representative, you will be an ambassador of this mission to deliver the best customer experience and a key player in our energy transition. Note: As we frequently seek qualified candidates for our Customer Service Representative roles, this is an open call posting for the Gatineau, QC area. As openings arise for these roles qualified candidates will be contacted. Who We Are Our purpose is to provide safe, reliable, sustainable energy that fuels people''''s quality of life. We deliver the energy people need and want-to heat their homes, keep their lights on, and keep them mobile and connected. We welcome new team members where everyone is committed to helping each other get the job done while feeling valued and appreciated for your efforts. We are guided by our values of Safety, Integrity, Respect, and Inclusion. These values help us to establish trust with our people, customers, and the communities we serve across the Outaouais. We strongly support the communities where we live and operate-by giving back and contributing to their strength and vitality. Are you interested in exploring an opportunity at Gazifre? We would love to hear from you - apply today! What You Will Do Speak to customers in a high volume, fast paced environment via phone and email. Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers Actively listen and understand customers needs and provide on the spot solutions in an efficient and courteous manner Seize opportunities to upsell service and/or product to customers. Become a product & service expert and understand each customer''''s needs to provide accurate and practical solutions. Cordially and respectfully resolve complaints and transform them into lessons learned. Perform related administrative tasks, as the need arises Who You Are You will have the following: High school diploma and previous work experience in a customer service role (in a call centre environment would be an asset); Bilingual, t he person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required. Professional customer service skills with a strong phone presence paired with a solutions attitude, helping nature, and passion for the customer and customer experience. Excellent listening and interpersonal skills Proven analytical, decision making, and problem solving capabilities Proven organizational skills with the ability to prioritize Computer savvy, comfortable sitting at a desk and working with multiple monitors Digital Literacy and solid understanding of the Microsoft Office Suite and capability to manage different computer systems Strong attention to detail and thorough application of procedures Demonstrated motivation, solid work ethic and willingness to learn Working Conditions 35 hours/week; Variable shifts between 7am to 8pm, Monday to Friday. Flex Work Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridges FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com. Information For Applicants: Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.enbridge.com