Job Title

Are you energized by checklists, systems, and getting the details right? Do you love the feeling of keeping things organized, on track, and running smoothly?Join our team at MICHI (michiny.com | @michi_ny), a luxury womens activewear brand where fashion meets performance designed for women who move with intention and confidence.We are seeking an Ecommerce & Operations Coordinator an organized, proactive problem-solver who thrives on process, precision, and progress. This role is perfect for someone who enjoys wearing many hats and wants to grow into an Operations Manager or Digital Growth Manager path over time.About MICHIAt MICHI, we ignite feminine power through movement. Our fashion-forward designs seamlessly transition from work to play, offering premium performance with style, fit, and function. Known for our sculpting silhouettes, high-quality craftsmanship, and ethical manufacturing, were here to elevate women through the art of movement.About the RoleThis is a hands-on, operational role where youll learn the inner workings of a modern Ecommerce business. You will support key day-to-day functions across Ecommerce site management, inventory, shipping, B2B account coordination, and customer experience helping ensure our products arrive where they need to be, when they need to be there, with excellence at every step.You'll thrive in this role if youre the type of person who:Loves structured work and organized systemsCatches the small details others missFinds satisfaction in making things run like clockworkEnjoys working behind the scenes to create a seamless customer experienceKey ResponsibilitiesEcommerce Site & Order OperationsManage daily operations of the Shopify store to ensure a smooth shopping experienceMaintain accurate inventory levels and product data in Shopify and ERP systemsUpload and update product listings, SKUs, images, barcodes, and descriptionsInventory ManagementTrack inventory flow across all channels (D2C + B2B)Identify and resolve stock discrepanciesSupport year-end inventory counts and reconciliationsKeep process documentation up-to-dateLogistics & FulfillmentMonitor and process online orders daily, ensuring timely shipping and fulfillmentCoordinate with our 3PL warehouse on shipping, inventory, and order issuesOversee global transport of fabric and finished goods, working with brokers and shipping carriersNegotiate rates and maintain shipping performance standardsEnsure compliance with import/export regulationsWholesale Account CoordinationManage B2B order booking, documentation, and shipping coordinationLiaise with wholesale accounts and maintain positive relationshipsSupport the onboarding of new retail partnersCustomer Experience SupportRespond to order-related customer inquiries and issue resolution (primarily via email)Ensure orders are delivered on time, complete, and with careHandle cross-border shipping questions with carriers and brokersWhat Were Looking For23 years experience in ecommerce, logistics, account coordination, or operationsHands-on experience with Shopify, ERP systems, and Excel (Intermediate to Advanced)Excellent organization, follow-through, and problem-solving skillsStrong written communication professional, clear, and courteousA natural systems thinker who enjoys process and structurePositive, proactive, and reliable you take ownership and pride in your workBonus: Experience in fashion, fitness, or active lifestyle industriesWhy This Role is a Great Fit for YouA front-row seat to how a premium fashion brand operates and scalesRoom to grow into Operations Manager or Digital Growth Manager as your skills developWork directly with a passionate, driven team that values integrity, excellence, and continuous learningOpportunity to make an impact in a business where attention to detail is deeply valued and noticedHow to ApplyPlease email your cover letter and resume to with the subject line: Ecommerce & Operations Coordinator. In your cover letter, tell us why this role excites you and how your skills in ecommerce, logistics, or operations make you a great fit.