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Job Title


Community Support Team Lead (Remote)


Company : EQ Bank | Equitable Bank


Location : Calgary, Alberta


Created : 2025-05-02


Job Type : Full Time


Job Description

Being a traditional bank just isnt our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform whats possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada''s Challenger BankTM, and have been around for more than 50 years. Equitable Bank''s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people''s lives. Our customers have named our EQ Bank digital platform ( eqbank.ca ) one of the top banks in Canada on the Forbes World''s Best Banks list since 2021. We are constantly hiring for multiple roles across the bank in departments including, Human Resources, Marketing, Technology, Delivery & Productivity, Wealth Solutions, Legal, Compliance and Fraud, Risk, Commercial, Finance, Single Family Residence (Mortgages), Mortgage Services, Digital Banking, Customer Service and more! We look for candidates with relevant experience, who are driven to make change and want to join a community where everyones voices are celebrated. Our Community Fostering Humility, Building Community & Honoring Each Other ~ Inclusion, Diversity, Equity, Accessibility and Anti-Racism) At Equitable Bank we believe in the power of diversity and inclusivity. We actively seek applications from Indigenous persons, people with disabilities, women, and racialized persons. We are deeply committed to removing barriers, providing unique opportunities and supporting persons within these groups. We proactively support the rights of Indigenous peoples in Canada and contribute to Truth and Reconciliation efforts in several ways, starting with education, awareness and allyship. At Equitable Bank we support Indigenous communities through partnerships, sponsorships and other collaborations with communities which are all are decided in partnership with the Indigenous Employee Resource Group (Indigenous ERG). Legacy of Hope Foundation On top of the work the Indigenous ERG does within the community, they also: Host Truth and Reconciliation Day events Contribute Indigenous specific history and awareness within Equitable Banks Unconscious Bias and Anti-racism course Help raise awareness of issues impacting the Indigenous community We actively support the calls to action set out by the Truth and Reconciliation Commission. As a member of the Indigenous community working at Equitable Bank you will have the opportunity to join the Indigenous ERG and help us find ways to have even more impact. All of our Employee Resource Groups, including our Indigenous ERG, are comprised entirely of people of lived experience, and they each provide future goals and plans to their self-chosen Executive Sponsor, who works in tandem with the head of I.A. at EQ Bank. Here at Equitable Bank we put emphasis on honoring each other''s traditions and fostering our whole community. First Nations means any of the groups of Indigenous peoples of Canada officially recognized as an administrative unit by the federal government or those functioning as such without official status. Equitable Bank respectfully recognizes and refers to each of these persons and communities as Indigenous. Equitable Bank is committed to fostering an inclusive, equitable and collaborative workplace where diverse abilities are valued. If this is something that you think sounds as amazing as we do, feel free to learn more about our culture and community here! We commit to providing a barrier-free recruitment process and work environment for all applicants. We are open to providing remote work options to people who want to work from their communities. Do you want to join a community where you can be true to yourself every day, and help us build our community even further? Do you want to have your voice heard and work together to challenge the future of banking? If your answer to these questions is YES, please apply to be a part our Indigenous talent community here, so we have your resume on file for all opportunities! At Equitable Bank, we firmly believe in the potential and capabilities of our employees. We are dedicated to fostering a culture of continuous learning and development. As such, we are committed to providing comprehensive training to equip our team members with the skills and knowledge necessary to excel in their roles. If you are considering a position within Equitable Bank, we want to assure you that we are fully prepared to invest in your professional growth, from everyday learning to our education subsidies. Whether you are new to the banking industry or a seasoned professional, we will help you thrive! What we offer [For full-time permanent roles] Market leading RRSP match program Medical, dental, vision, life, and disability benefits Generous vacation policy and personal days Virtual events to connect with your fellow colleagues A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience Equitable Bank is deeply committed to inclusion. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. We commit to providing a barrier-free recruitment process and work environment for all applicants. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.