About the client: Our client, headquartered in British Columbia, is a leading provider of high-quality printing and flexible packaging solutions, serving clients across North America. With a strong focus on the food and consumer goods industries, the company offers a diverse product portfolio that includes resealable and compostable lidding films, snack food packaging, stand-up pouches, adhesive labels, and lumber tags. As an industry innovator, it was among the first to adopt water-based inks for wide-web flexible packaging, reflecting its commitment to sustainability and environmentally responsible practices. Responsibilities Lead, coach, and support a team of Customer Service Representatives to meet sales and service goals. Develop strong product knowledge and stay updated on industry trends. Implement sales strategies and support lead generation and cold-calling efforts. Maintain and analyze CRM data for sales activity and pipeline management. Resolve customer issues, disputes, and quality concerns promptly. Train CSRs on communication, problem-solving, and service procedures. Set and monitor team goals and key performance metrics (e.g., sales revenue, customer satisfaction). Identify process improvements to enhance productivity and service quality. Qualifications Post-secondary education in business, marketing, or related field. 3+ years of B2B sales or customer service experience, ideally in packaging, printing, or similar industries. Proven leadership experience managing customer service teams. Proficient in MS Office and CRM systems. Strong communication, problem-solving, and critical thinking skills. Knowledge of market trends and customer service best practices is an asset. Salary: Up to $75,000 (Negotiable) Benefits: Benefits: 3 weeks paid vacation Extended health care Dental care Life insurance Employee assistance program RRSP matching program Vision care On-site parking Employee appreciation days - lunches/snacks/treats
Job Title
Customer Service Team Lead