Job Title

If youre passionate about building stronger, more resilient and healthier communities around the world then look no further. Multi-Health Systems Inc. (MHS) is a leading developer of innovative scientific assessments and technology solutions. Here at MHS, our brand is built on trusted assessments rooted in rigorously examined scientific data. We use our industry knowledge to offer solutions to clients so that they may empower their communities in several ways, entrenched in a deep respect for psychological well-being. Our assessments and tools are used in a wide range of critical decision-making processes in every type of industry. We serve clients in corporate, educational, clinical, public safety, government, military, pharmaceutical, and research settings. THE JOBWe are seeking an Onboarding Customer Care Specialist who is eager to make a meaningful impact within our growing, award-winning organization.As an Onboarding & Customer Care Specialist, you will lead the onboarding process for new MHS customers on our online platforms. Collaborating with a high-performing, cross-functional team from Platform Support, Sales, Marketing, R&D, User Experience, and Software Engineering to ensure a seamless customer experience. Your strong communication, problem-solving, and organizational skills, combined with a positive attitude, creativity, and a passion for lifelong learning, will be essential to your success. This role reports to the Manager of Customer Success.As a key member of our team, you will play a vital role in ensuring customer success by managing complex challenges and contributing to the seamless operation of our support function. Your responsibilities will include handling information requests, addressing escalated issues, and responding to general inquiries from both internal and external customers regarding various MHS (Multi Health Systems) products and processes.WHAT YOULL DO Collaborate closely with customers to understand their goals, timelines, and outcomes to develop their onboarding plans.Conduct virtual meetings with customers to guide them through the onboarding process.Provide clear, step-by-step instructions to ensure a smooth transition to our products/services.Address customer questions and concerns, offering expert advice and support.Collaborate with internal teams to enhance the onboarding experience.Utilize Microsoft Dynamics 365 to maintain detailed records of customer interactions and progress, and effective account and case management.Lead customer onboarding, training meetings and support needs until students fully rostered.Complete administrative tasks related to the technical setup.Develop and maintain documentation (FAQs, troubleshooting tips, process maps, knowledge articles and training documentation). Ensure customers have a great experience with MHS online solutions by being their trusted partner throughout the process.WHAT YOU BRING Undergraduate degree or a combination of experience and other credentials2+ years of experience supporting customersExperience working with online solutionsAbility to work independently or as part of a team.Ability to work flexible hours (need to accommodate different time zones)Subject matter expertise in gifted testing or school administration is a bonusSkill Sets:Highly proficient in Microsoft suite of products (Excel, Word, Outlook, PowerPoint)Detail-oriented and experienced with Excel file manipulation and data analysisWorking knowledge of Microsoft Dynamics 365 and PowerApps is a bonusLIFE AT MHSWe are an inclusive and collaborative team who encourage everyone here to learn, grow and THRIVE. This includes competitive compensation, benefits, retirement savings plans, a generous profit-sharing bonus for all employees. And spending accounts for Healthcare, Wellness and Work-From-Home. We also offer 3 weeks vacation and 10 paid personal and sick days every year. Our flexible work arrangement includes the ability to work from home and location flexibility: you can be located anywhere that allows you to align your workday hours with Eastern Standard Time. Occasional travel will be required. MHS Inc. is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. Please let us know if you require accommodation at any stage of the application process or want more information on our accommodation policies. We thank all applicants for their interest, however, only those selected for an interview will be contacted.