Job Title

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers evolving needs, from advocating for seat belts, air bags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection. Job Description The Auto Claims team is seeking a Manager, Auto Claims to join us! Reporting to the Senior Manager Claims Delivery, you will be responsible for managing a national team of Auto Claim Advisors & Senior Auto Claim Advisors. Your role will support Regional Directors and their management teams in achieving loss/expense cost containment, customer experience goals, operational efficiency, and employee engagement. Accountabilities: Provide operational leadership to a team handling complex files across multiple provinces, ensuring they meet Allstate Canada Group and department performance standards. Analyze performance data to identify opportunities for financial improvement and develop plans to capitalize on these opportunities while mitigating risks. Develop team members through coaching and feedback, preparing them for career growth. Recommend and implement organizational structures that align roles, responsibilities, and tasks to strategic goals. Identify and pursue continuous improvement initiatives to enhance customer service, efficiency, employee engagement, and cost management. Ensure performance and development plans are established for all direct reports. Participate in talent assessments and succession planning. Qualifications: 5-7 years of Auto Claim experience. At least 3 years of management experience. Enrolled in or completed CIP designation. Level 3 NB adjuster''s license required. Strong negotiation and conflict resolution skills, including handling complex issues. Deep understanding of Claims Best Practices. Proficiency in MS Office, especially Excel and Tableau. Knowledge of Legal and Regulatory requirements, such as Provincial Insurance Acts. Familiarity with management systems like Continuous Improvement, Agile, and Change Management. #LI-KT1 Join Us Joining our team is more than just a job its an opportunity to elevate your skills, challenge the status quo, and make a meaningful impact. We offer a flexible environment that values connection and belonging, supported by awards for inclusivity and diversity. We empower everyone to lead, innovate, and give back within our community. Good Hands. Greater Together. #J-18808-Ljbffr