Job Title

This role in in-office and will combine customer-facing responsibilities with essential administrative tasks to support the efficient running of our office. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to perform administrative duties in a fast-paced environment.Key Duties and ResponsibilitiesCustomer Service:Serve as the primary point of contact for customers, addressing inquiries related to products, services, and policies via phone, email, or in-person.Accurately process customer orders by phone or email, and issue order confirmations ensuring alignment with customer expectations.Assist in processing returns, credits and replacement orders as needed.Address customer concerns and complaints in a professional and timely manner.Provide product and service information, resolving customer issues while ensuring satisfaction.Prepare product samples and print sample labels as needed.Administrative Support:Assist in preparing and maintaining reports, and other documents as requested by management.Set up new customers in the database, and maintain existing customer accounts, ensuring information is accurate and up to date.Handle submission emails from leads, direct inquiries to the appropriate departments, and follow up when necessary.Support with data entry, filing, and maintaining office records in a systematic manner.Help with day-to-day office operations, including coordinating and organizing team lunches and events.Prepare and print product extension labels for the warehouse.Keep samples room clean, organized with updated labels and dosage sheets.Work with the marketing department to update the Canadian website with new products as needed.Qualifications:High school diploma or equivalent; post-secondary education in business administration is a plus.Previous experience in customer service and administration in an office or call centre environment.Excellent knowledge of the English language with strong verbal and written communication skills.Strong organizational skills and the ability to manage multiple tasks effectively.Proficiency with modern office software (Microsoft Office 365, Outlook, SAP systems, etc.).Strong problem-solving skills and attention to detail.Ability to work independently and as part of a team.Positive attitude and professional demeanor.Multitasking abilities and time management skills.