Job Title

Who we are: As a family-owned company since 1968 NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives. A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Account Manager / Gestionnaire de comptes The Bilingual (English and French) Account Manager effectively manages a defined territory and set of customers to achieve sales targets by building relationships, increasing distribution, improving unit turns and educating store advisors and staff. This is a field position and requires extensive time in stores, supported by required administrative time in a home office (~80% in market, ~20% admin). To increase total gross sales within the territory and achieve targeted KPIs as defined by sales management. To manage profitability through responsible use of trade (co-op) dollars to support sales of the brands & products. Successfully achieve placement of top selling products and brands in market as defined by Sales & Marketing Management. A minimum of 20 retail store/customer visits including a minimum of 15 sales presentations per week Responsible for the preparation and sales call planning for all customer visits Responsible for understanding & communicating all Puresource sales programs and key initiatives to retailers Optimize circle of influence, building relationships with multiple departments in stores to gain incremental opportunities Know your business & be a leader Ensure all sales activities ladder up to support & deliver total sales strategy for Canada as defined by the Sales leadership team. Complete and submit a monthly territory sales report to Regional Sales Manager Responsible for identifying product and brand gaps in stores to review with customers. Development of joint business planning (JBP) presentation decks for annual trade (co-op) planning Responsible for managing co-op marketing funds, promotions, demo activity, territory expenses Responsible for coordinating large format training for Puresource brands to retail staff in territory with Product Educator Responsible for doing basic education of store advisors in aisle/store when doing regular store visits Customer Service Assist in getting Puresource to achieve our goal of Unmatched Customer Experience in Everything that We Do! Ensure timely follow-up, address customer concerns and return emails and phone calls within 24 hours Account managers are expected to be available to attend industry tradeshows and to attend scheduled regional and national meetings. Account Managers are expected to attend internal sales & marketing meetings when scheduled and actively participate in continuous improvement of processes and systems. Certain territories will require overnight travel. Bachelors degree in Business or Science, Nutrition ~3-5 years of experience in health food retail an asset ~3-5 years of Account Management experience or in a similar role ~ Experience with Salesforce or other CRM ~ Experience managing territory budgets and trade spend ~ Results-driven and goal oriented, with proven track record of exceeding sales targets & goals ~ Excellent organizational and time managements skills ~ Thrives in a dynamic environment where priorities and tactics shift and change with market needs ~ Bilingual in English and French mandatory ---- Grer efficacement un territoire dfini et un ensemble de clients pour atteindre les objectifs de vente en tablissant des relations, en augmentant la distribution, en amliorant la rotation des units et en formant les conseillers et le personnel du magasin. Il sagit dun poste sur le terrain qui ncessite beaucoup de temps dans les magasins, soutenu par le temps administratif requis dans un bureau domicile (~ 80 % sur le terrain, ~ 20 % administratif). Augmenter les ventes brutes totales sur le territoire et atteindre les KPI cibls tels que dfinis par la direction des ventes. Grer la rentabilit grce une utilisation responsable du budget de promotion (publicit cooprative) pour soutenir les ventes des marques et des produits. Russir le placement des produits et des marques les plus vendus sur le march tel que dfini par la direction des ventes et du marketing. Un minimum de 20 visites de magasins de dtail/clients, dont un minimum de 15 prsentations de vente par semaine Responsable de la prparation et de la planification des appels commerciaux pour toutes les visites clients Responsable de comprendre et de communiquer tous les programmes de vente de Puresource et initiatives cls aux revendeurs Optimisez votre rseau dinfluence en tablissant des relations avec plusieurs services dans les magasins pour obtenir des perspectives supplmentaires Veiller ce que toutes les activits de vente contribuent soutenir et mettre en uvre la stratgie de vente globale pour le Canada telle que dfinie par lquipe de direction. Remplir et soumettre un rapport mensuel sur les ventes du territoire au directeur rgional des ventes Responsable de lidentification des lacunes en matire de produits et de marques dans les magasins afin de les examiner avec les clients. Fournir des prvisions au service des achats pour toute nouvelle activit de distribution et/ou de promotion Responsable de veiller ce que les procdures internes appropries soient suivies, telles que la soumission des commandes aux services de tarification, dachats, etc. laboration de supports de prsentation de planification dentreprise conjointe (JBP) pour la planification commerciale annuelle (cooprative) Responsable de la gestion des fonds de marketing coopratif, des promotions, des activits de dmonstration et des dpenses territoriales Responsable de la coordination de la formation intensive pour les marques Puresource auprs du personnel de vente au dtail dans la rgion avec le formateur produit Responsable de la formation de base des conseillers de magasin dans les alles/magasins lors des visites rgulires en magasin Service la clientle Aidez Puresource atteindre notre objectif dune exprience client ingale dans tout ce que nous faisons! Les gestionnaires de comptes sont tenus dassister aux runions internes de vente et de marketing lorsque cela est prvu et de participer activement lamlioration continue des processus et des systmes. 3 5 ans dexprience en gestion de compte ou dans un rle similaire ~ Exprience avec Salesforce ou autre CRM ~ Exprience de la gestion des budgets et des dpenses commerciales des territoires ~ Motiv par les rsultats et orient vers les objectifs, avec un historique prouv de dpassement des objectifs et des cibles de vente ~ Excellentes comptences en matire dorganisation et de gestion du temps ~ Spanouit dans un environnement dynamique o les priorits et les tactiques voluent et changent en fonction des besoins du march ~ Bilingue anglais et franais obligatoire Qualified candidates can apply through Indeed, LinkedIn or submit their resumes to note, emails need to have the Job Title (Account Manager) in the subject line.