Job Title

Construction Equipment Mechanic Technician Bilingual - French Hybrid 2 days Home and 3 days office Relocation assistance provided if required to move Duties and responsibilities Provide dealer service and internal staff with technical information and support in the areas of Product Support ( Agricultural, Construction and Compact equipment) Support dealers and customers in the areas of hydraulic and electrical systems, gas and diesel engines, transmission systems. Provide technical support and advice to dealer technicians, field staff and internal staff by way of phone, email, Dealer Link, and training seminars Maintain Dealer Link web system and internal database with the most recent and accurate information from plant factories and local vendors Issue Service Bulletins, Field campaigns, Technical tips, and Technical Service Reports Assist on managing warranty claim processing and adjudication from dealer submission to resolution Identify potential product concerns, maintain the Technical Problem Log sheet, and issue Flash reports Recall and examine equipment/parts, and recommend product improvement ideas to the team as well as to the factories/vendors Organize and conduct school preparation meetings with internal staff Take an active role in the organization and delivery of technical service training Requirements College Diploma or Certified technician, preferred experience working with construction, Heavy equipment, Agricultural or compact equipment Bilingual French is a must Extensive knowledge and hands on experience of hydraulic and electrical systems, gas and diesel engines, and transmission systems for agricultural and construction equipment Excellent verbal and written communication and listening skills Computer skills including MS office applications and Lotus notes Able to work with minimal supervision, and team player Some travel required Time management skills and customer handling skills