Job Title

MS Dynamics 365 Business Analyst Toronto, Ontario, Canada Full-Time Permanent Required Experience & Skills 812 years of hands-on experience with Microsoft Dynamics 365 CRM Customer Engagement , with strong domain exposure in banking and financial services . Proficiency in D365 modules including Sales, Service, Power Apps, and the Dataverse platform. Experience designing and managing integrations with third-party systems via middleware platforms (e.g., MuleSoft), REST APIs, OData services, and SSIS. Practical know-how in data migration and transformation , using both native and external tools (preferably Azure Data Factory ) for mapping, cleansing, and harmonization. Solid understanding of Dynamics 365 customizations , such as importing data, creating workflows, developing plugins, and managing CRM configurations. Ability to develop detailed process maps, use case models, and sequence diagrams using tools like Visio. Skilled in crafting user stories, conducting agile grooming sessions, and guiding walkthroughs for feature understanding. Strong data analysis capabilities and knowledge of CRM configuration and validation rules. Experience across all testing phases, especially system integration and UAT cycles.