Job Title

T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canadas largest Asian supermarket chain with 37 stores across the country: Reporting to the Director, Store Operations of the respective region or his delegate, the Store Manager is responsible for planning, directing, managing and evaluating the overall store operations to support the companys short and long-term goals; controls store standards and leads the team to achieve the stores KPIs. The position is also responsible for building and managing the team, creating positive customer experience, staff engagement and delivers other duties as assigned by the superior(s) by cooperating with all relevant internal & external stakeholders. Store Operations Management & Store Standards Control Plan, direct, manage and evaluate the overall operations of the store to support the short and long-term goals of the company Collaborate with the Store Operations Director &/or District Manager if applicable, to establish and achieve revenue, expense, and profit goals for the store Provide guidance and advice to the Department Heads on merchandise to be sold, optimal inventory level, pricing, freshnessetc. Implement good practices and new initiatives at the store; enforce Companys standards including cleanliness, food safety, pest control, expiry date check, workplace safety, security, etc.; liaise with relevant government regulatory bodies as required Implement marketing strategies by arranging decorations and pops and by providing necessary assistance to support Companys promotional activities Key Performance Management: Responsible for managing the overall sales, cost of goods sold and gross profits of various departments, provide guidance to department heads on how to achieve budgeted numbers Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors'' operations on sales; Customer and People Management: ensure all store employees provide our customers with an amicable shopping experience Do what is right by proactively resolving and following up with customer complaints received Manage store general staff hiring conditions in terms of determining staffing requirements, days use to fill the position, quality of new hires, staff turnover rate, productivity, labour cost and engagement level Manage staff and assign duties fairly and consistently; provide positive and corrective feedback to employees on their job performance or behaviours in a timely manner, and if necessary, carry out commendation & disciplinary procedures Identify and nurture potential talents within the store through training & development plans; Administration & Others: Manage store receiving and store administration functions Follow up on store maintenance issues and coordinate with technicians and/or contractors as required Handle all store incidents and accidents in a timely manner Liaise and cooperate with both internal and external stakeholders which include various departments from Head Office &/or Regional Office, Mall Management Company, store tenants, suppliers, janitorial service, government regulatory bodiesetc. as and when required Have prior experience as a supervisor or as a manager leading a team of more than 10 people, with a minimum of 3 years experience in operating and managing a retail store as a store manager Proven leadership skills with sound business judgment and decision-making, logical and is open-minded for innovations Strong interpersonal skills, time management and organization skills Strong written and verbal communication skills in English and Chinese (Cantonese and/or Mandarin) is an asset Possess basic to intermediate knowledge in MS applications (Word, Excel, PowerPoint, Project) Extended health/dental/vision care In-store staff purchase discount