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Job Title


Service Centre Supervisor - Day Shift - St. Laurent


Company : CHEP


Location : Québec City, Quebec


Created : 2025-05-03


Job Type : Full Time


Job Description

Job Description Summary Support total operations to ensure superior customer satisfaction by achieving excellence in safety, service, quality, and cost management. Collaborate with broader leadership to provide effective leadership and development for plant staff, including recruiting, training, and performance management, to drive continuous improvement. About the Role: Support total operations to ensure superior customer satisfaction by achieving excellence in safety, service, quality, and cost management. Collaborate with broader leadership to provide effective leadership and development for plant staff, including recruiting, training, and performance management, to drive continuous improvement. Key Responsibilities may include: Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment. Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards. Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations. Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations. Monitor and manage the plant''s operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives. Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations. Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals. Schedule Requirements: Require availability and flexibility to work on various shifts as needed to cover for absenteeism and support other supervisors with various initiatives. Day shift (7:00am to 3:00pm) Additional Responsibilities Direct plant operations within CHEP SHE safety guidelines for all internal, external customers and contractors. Manage GRTW programs and Claims Management. Desired Skills and Knowledge: Working knowledge of Six Sigma, Lean Manufacturing or other continuous improvement programs are assets. Production planning experience, relationship building, analytical problems solving skills, strong ability to multi-task and work within a team environment. Experience with recruitment, hiring, discipline and termination processes. Computer proficiency, Microsoft Office required SAP, Kronos/UKG, CMMS are assets. Languages: Required: English & French Fonction du poste: Assurer le maintien des principes Zro dommage tout en offrant des produits et des services qui rpondent ou dpassent les attentes des clients internes et externes en utilisant les mthodes les plus conomiques disponibles. tre le responsable de la scurit du site pour coordonner entre l''usine et les dpartements rgionaux de la sant, de la scurit et de l''environnement ainsi que les dpartements de conformit. Principales responsabilits: Diriger le personnel, grer le matriel et les tches afin datteindre les rsultats prvus pour lusine. Grer le rendement, la productivit, la qualit et la scurit. Diriger, encadrer et former les membres de lquipe afin datteindre les objectifs stratgiques de lentreprise et respecter les initiatives de scurit, ainsi que leur permettre de se perfectionner. Mener des entrevues demploi et sassurer du respect des pratiques lies aux nouveaux employs. Grer et soumettre la paie des quarts. Diriger les oprations de lusine en fonction des directives de scurit, sant et environnement de CHEP pour tous les clients internes et externes, ainsi que les entrepreneurs. Recueillir, valider et enregistrer des renseignements cls sur la capacit de l''usine. Offrir du leadership pour les initiatives damlioration continue. Grer les programmes de retour graduel au travail et les rclamations. Qualifications: ducation : Baccalaurat ou diplme collgial Exprience: De cing sept ans dexprience en supervision de premire ligne dans un service la clientle ou de production, de fabrication, ou de logistique. Exprience chez CHEP un atout. Exprience avec les programmes formels de scurit. Exprience des programmes de scurit officiels ainsi que des programmes de maintenance et connaissance de la rglementation un atout. Comptences et connaissances: Connaissance de Six Sigma, de Lean Manufacturing ou dautres programmes damlioration continue un atout Exprience en planification de la production et en tablissement de relations, aptitudes analytiques de rsolution de problmes, solide capacit deffectuer plusieurs tches simultanment et exprience du travail dquipe Exprience en recrutement, en embauche, en discipline et en congdiement Comptence en informatique, Microsoft Office requis que GMAO SAP, Kronos/UKG, est des atouts Langues: Requis:Anglais & Franais