Impact Starts at UNICEF Canada(Instructions to apply at the bottom of posting)Position DetailsPosition Title:Deputy Director, Business IntelligenceEmployment Type:Permanent, Full-timeReports to:Vice President, TechnologyDirect Reports:4Salary Range:$115,000 to $130,000 annually with benefits and 3 weeks paid vacationWork Location:TorontoWork Environment: UNICEF Canada currently operates under a Flexible-Hybrid model that requires team members to attend the office at least 2 days/week.The OpportunityReporting to the Vice President of Technology, the Deputy Director, Business Intelligence is a strategic and hands-on leader responsible for bringing our data strategy to life.In this pivotal role, youll help shape and drive the organizations data vision ensuring we have the systems, tools, and insights needed to fuel fundraising growth and deepen supporter engagement.Youll also lead the development and management of our data strategy, optimize our CRM systems, and strengthen the data infrastructure including data warehousing and visualization to transform data into actionable intelligence.Key AccountabilitiesData Strategy, Analytics & Innovation (45%)Lead the design, execution, and evolution of UNICEF Canadas enterprise Data & Insight Strategy to support fundraising, operations, advocacy, and executive decision-making.Oversee data warehouse and Power BI platforms, ensuring performance, data quality, automation (ETL), and integration with core systems like CRM (Raisers Edge/Salesforce) and finance.Build and grow our predictive analytics and AI capabilities including churn models, Lifetime Value (LTV) scoring, segmentation, and giving propensity forecasts to inform strategy and optimize resource allocation.Develop a data roadmap aligned with organizational priorities, tracking milestones for improved reporting, AI models, and user adoption.Promote a culture of data literacy by creating training, guidelines, and support tools that empower teams to self-serve analytics and visualize data using Power BI.Ensure robust compliance with privacy laws (Law 25, PIPEDA), embedding governance, access control, and ethical data practices into all operations.Monitor trends in data science, AI, and nonprofit analytics, introducing innovative tools and methodologies to enhance supporter engagement and efficiency.Maintain a focus on data accuracy, completeness, and relevance to ensure consistent, high-quality insights.CRM Leadership & Enterprise Data Integration (35%)Lead UNICEF Canadas CRM strategy, ensuring performance, integration, and data alignment across fundraising and supporter engagement functions.Drive CRM modernization, including current-state assessment, gap analysis, and planning for potential migration to Salesforce Nonprofit Cloud.Transform the CRM into a dynamic insights hub, enabling real-time reporting, supporter profiling, campaign tracking, and predictive analytics.Establish and enforce data quality programs and governance frameworks to ensure CRM accuracy, usability, and security.Collaborate with IT and business units to ensure full integration of the CRM with the data warehouse, financial systems, and digital platforms.Champion continuous improvement, collecting user feedback, benchmarking sector practices, and prioritizing feature enhancements.Maintain strategic oversight of CRM while aligning closely but distinctly with marketing automation tools.Define and track success metrics for CRM adoption, impact, and usability.Team Leadership, Capacity Building & Operations (20%)Lead and develop a high-performing Business Intelligence & Data team, fostering a culture of innovation, collaboration, and delivery excellence.Set and monitor KPIs/OKRs for data performance, analytics timelines, user satisfaction, and platform health, ensuring transparency and accountability.Support team development through coaching and targeted growth plans in areas like advanced analytics, cloud architecture, AI/ML modeling, and nonprofit data strategy.Manage key vendor relationships, including CRM consultants, to ensure quality service and value for tools, consultants, and platforms.Deliver scalable, trusted data solutions to support cross-functional initiatives in fundraising, finance, digital, and operations.Partner with key internal teams, including Fundraising, Digital, Finance, Operations, and Executive, to align data strategies with organizational goals and priorities.Lead change management efforts to support user adoption of new data tools, systems, and practicesAdditional QualificationsDegree in Data Science, Computer Science, Information Systems, or a related discipline (Note: Masters degree or certifications in Business Intelligence, Analytics, or Data Engineering are considered strong assets)7+ years of progressive experience in data architecture, analytics, and business intelligence roles, preferably in fundraising or nonprofit environments.Proven expertise in CRM systems (e.g., Raisers Edge NXT), including leading assessments, process mapping, and platform evaluations; experience with Salesforce Nonprofit Cloud is an asset.Advanced proficiency in Microsoft Power BI (data modeling, DAX, Power Query) and enterprise reporting governance.Strong understanding of data warehousing, ETL pipelines, and systems integration across platforms (CRM, finance, web, etc.).Hands-on experience with modern cloud-based data tools (e.g., Azure Data Factory, Synapse, Snowflake) preferred.Skilled in predictive analytics, segmentation, and statistical modeling, with familiarity in machine learning tools.Strong command of SQL and best practices for data transformation, quality assurance, and data governance.Knowledge of data privacy regulations, including Law 25 and PIPEDA, with a strong focus on ethical data use.Effective communicator with the ability to translate complex data insights into clear, actionable strategies for non-technical audiences, including executive leadership.Demonstrated ability to lead cross-functional projects, manage teams and vendors, and deliver results in a dynamic, fast-paced environment.Analytical and detail-oriented, with a mindset for innovation, continuous improvement, and driving impact.Adaptable and resilient, with strong leadership skills to navigate change and organizational transformation.An Employer of Choice: What We OfferA ROBUST COMPENSATION PACKAGEExtended Health/Dental benefits, Healthcare Spending Account, and Wellness AccountLife, AD&D, & Long-Term disability insurance coverageEmployer match contributions (5%) to a Group Pension PlanAccess to parental leave top-upA COMMITMENT TO WELLNESSFlexible-hybrid work environment to support the work-life integration needs of our teamMinimum 3 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30)10 paid sick days & 2 personal days9 to 11 employee wellness days an additional series of pre-set days off, given annually to further extend long weekendsDiscounted rate for a GoodLife gym membershipAccess to an Employee and Family Assistance ProgramA CULTURE OF LEARNING & GROWTHAccess to a comprehensive global learning platform with over 1600 courses, webinars & resourcesInternal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principlesOpportunities to access both local & global stretch assignmentsAN INCLUSIVE & PURPOSE-DRIVEN WORKPLACECentrally located head office in mid-town Toronto with satellite offices in Calgary & MontrealEasily accessed by public transit and a short walk from several parking locationsInclusive & accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employeesA CHANCE TO DO MEANINGFUL & LIFE-CHANGING WORKUnder the leadership of a dynamic, accomplished, and experienced executive leadership team, youll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment.Youll join a global UNICEF family with a shared commitment to impact the lives of childrenOur Commitment to Inclusive Workplaces & RecruitmentUNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process. At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.How to ApplyPlease submit your resume and cover letter as one document to by Tuesday, May 20, 2025. Please include your salary expectations in your cover email and reference Deputy Director, Business Intelligence in the subject heading.UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).About UNICEF & UNICEF CanadaUNICEF is the worlds farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the worlds toughest places, we work to help children survive, defend their rights, keep them protected, healthy and educated, and give them a fair chance to fulfill their potential. UNICEF Canada is one of 32 National Committees located in countries around the world. Our team exists to fundraise for UNICEFs highest priorities, and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.
Job Title
Deputy Director, Business Intelligence