Job Title

Services Under the direction of the assistant director of automation tools and compute services team: Work with internal stakeholders and subject matter experts to meet project goals and best practices. Use JIRA to assign and track tasks, ensuring resource activities are aligned with project timelines. Gather and analyze data to identify process performance gaps, recommending improvements where necessary. Support the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint. Prepare clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs. Assist in coordinating process revisions, helping track workflow updates, and ensuring changes are successfully implemented. Assist in creating and presenting process reports and dashboards for client approvals and executive reviews. Provide project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned. Help address loose ends by submitting and tracking tickets in ServiceNow, ensuring issues are properly escalated. Work with other teams and ensure compliance with established processes. Follow up on pending tasks and dependencies to move projects forward. Assist with developing test plans and scripts, ensuring that changes meet quality and business requirements. Support end-to-end process validation and user acceptance testing. Provide all-around project assistance where needed, whether its handling documentation, process tracking, or stakeholder coordination. Adapt to shifting priorities and support the project manager in various administrative and strategic capacities. University degree or college diploma in business administration or a related field. Demonstrated experience with Microsofts suite of tools including. o Visio, Excel, PowerPoint and Word. Proficient in the use of ServiceNow ITSM modules and reporting. Demonstrated experience in Agile and innovative who can thrive in an environment of change and ambiguity. Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles. International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) designation. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.