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Job Title: General ManagerLocation: Downtown Toronto, ON Job Type: Full-TimeAbout UsProperty Management Toronto (PMT) is a trusted full-service property management company dedicated to delivering exceptional experiences to both property owners and tenants. We pride ourselves on our responsiveness, professionalism, and proactive approach to managing residential real estate. We are currently seeking a highly organized, detail-oriented, and dynamic General Manager to join our team and lead the day-to-day operations of our fast-paced office.Position OverviewThe General Manager will be responsible for overseeing the daily functions of our property management business, ensuring all internal processes run efficiently and supporting both staff and client satisfaction. This position will play a vital role in ensuring high performance across departments, streamlining operations, and contributing to a positive and productive work environment while working closely with the Managing Partner.Key ResponsibilitiesProcess Compliance:Monitor task completion across teams and ensure workflows are being followed accurately and on time.Conduct regular audits of internal tasks, projects, and documentation to ensure adherence to company processes.Accountability Enforcement:Hold individuals and teams accountable to deadlines and standards without escalating tension.Provide coaching or redirection when tasks are delayed or standards are not met.Issue Resolution:Step in to resolve significant internal or customer-facing issues that frontline staff cannot resolve independently.Identify recurring roadblocks and work with leadership to suggest improvements.Manage vendor relationships and coordinate with maintenance teams to ensure timely and quality service deliveryHost and Lead Department Meetings:Create agendas, run meetings, and manage follow-up communications to ensure action items are completed.Operational Support:Act as the point person to identify gaps in execution and ensure smooth day-to-day operations across departments.Maintain high visibility and communication across the team to proactively address problems before they escalate.Drive a culture of excellence, accountability, and teamworkAssist with hiring, onboarding and training of new team membersQualifications:35 years of experience in operations management, leading teams of 5 or more, preferably in property management or real estate, with a track record of overseeing operations for businesses generating over $2M in annual revenue.Exceptional leadership and interpersonal skillsStrong organizational and time management abilitiesConfident leading meetings and managing cross-departmental communications.Proficiency with property management platforms, CRM systems, and Microsoft Office SuiteStrong problem-solving skills and ability to make decisions in a fast-paced environmentExcellent communication skills, both written and verbalAbility to manage multiple priorities while maintaining attention to detailKnowledge of Ontarios Residential Tenancies Act is an assetMust be able to work full-time in person at our Toronto officeWhat We Offer:Competitive salary and benefits packageSupportive and collaborative team environmentOpportunities for growth and advancementA dynamic role with the chance to make a real impact in a growing company