Job Title

General Manager – Information Technology Services Tech Masters Inc. is searching for a dynamic, self motivated professional with extensive experience in leading a small business delivering information technology (IT) solutions to a wide variety of clients. This is a hands-on leadership role where the successful applicant will help structure the business and service offerings. A proactive approach to providing top notch customer service is a must. Strong leadership, communication and project management skills are essential. The successful applicant will be proficient in delivering IT solutions focused on managed services, hosting, servers, data backups, networking, consulting and support. ResponsibilitiesManage operations: Oversee the day-to-day operations of the businessDevelop strategies: Create and implement plans to meet the requirements of clients and help the company growManage budgets: Create and manage budgets to ensure financial targets are met, plan for hardware and software requirements Manage people: Hire, train, and evaluate employees, manage priorities & activities of employees to ensure they are working productivelyManage finances: Analyze financial data, participate in budgeting process and track performance, and identify areas for improvement, manage expenses and drive revenue growthManage client relationships: Act as primary contact for clients to manage customer relationship and to understand requirements and adapt business to suit changing requirements, complete all billingsSpecify & sell hardware & software: Work with clients to determine hardware & software requirements and sell solutionsManage technical infrastructure: Ensure company has required hardware, software and processes in place Set policies: Create and implement policies and processesEnsure compliance: Make sure the business follows regulations including health & safety requirementsProvide solutions: Find solutions to problems and generate reportsResearch growth opportunities: Identify areas where the business can meet the current and future needs of clients which will deliver future growthProvide reporting: Provide regular reporting to clients, ownership and other stakeholders as requiredReporting·        Report directly to the business ownerRequirements and skillsProven experience as a General Manager or similar roleExperience in information technology environmentKnowledge of business process and functions (finance, HR, procurement, operations etc.)Strong analytical abilityExcellent communication skillsOutstanding organizational and leadership skillsProblem-solving aptitudeBSc/BA or Diploma in Computer Science/Information Technology or similar educational background is a plusCompensation·      Competitive compensation based on experience & credentialsBenefits·      Competitive benefits package with medical, dental, life, prescription coverage available·      Paid vacation timeLocation·      Office location in the greater Edmonton, Alberta area