Job Title

Customer Service Supervisor (Hybrid)Location: GTASalary Range: $70,000-$80,000 (based on experience)Who Are We?We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment lead to long-term success for all parties involved.Why Are We Looking for You?We are proud to support our esteemed client in hiring a Customer Service Supervisor for an exciting opportunity in the flooring manufacturing and distribution industry. Our client is a well-established leader in this sector, known for their commitment to quality, innovation, and exceptional customer service. They take pride in investing in their team, offering ongoing training, career growth opportunities, and a supportive work environment where employees can thrive.Whats In It for You?Competitive salary and benefits packageOpportunities for professional growth and career advancementSupportive and collaborative work environmentEmployee training and development programsThe chance to be part of a respected company in the flooring industryWhat Will You Do?Supervise and lead a team of customer service representatives to ensure high levels of service and efficiencyOversee order management processes, ensuring accuracy and timely fulfillmentHandle escalations and resolve customer issues with a solutions-focused approachDevelop and implement best practices to enhance customer service operationsCollaborate with internal departments, including sales and logistics, to ensure seamless order processingTrain, coach, and mentor team members to drive performance and professional developmentMonitor key performance indicators and provide regular reports on team metricsWhat Do You Bring?Minimum of 5 years of experience in customer service and order managementAt least 2 years of experience in a supervisory roleBackground in the manufacturing and distribution industry, preferably flooring or related sectorsStrong leadership and team management skillsExcellent problem-solving and communication abilitiesProficiency in order management systems and CRM softwareAbility to work in a fast-paced, customer-centric environment#MT1