About the Client:Our client is a purpose-built B2B SaaS start-up, quietly powering the future of recycling and compliance. Designed for the complexities of compliance workflows, our client simplifies the heavy lift of tracking, reporting, and managing regulatory requirementsturning them into seamless, auditable processes. From brands to processors to stewardship bodies, organizations use this system to gain real-time insight, reduce risk, and elevate their environmental accountability. It's more than complianceits operational intelligence for the circular economy. A smarter way to manage waste, meet mandates, and move faster in a regulated world.The Opportunity:We're looking for a builder.A senior leader ready to design and scale a high-performing client experience function from the ground up.This hire will be tasked with owning the full post-sale customer journey: from discovery sessions and pilots, to onboarding and implementation, support, expansion, and advocacy.Youll architect the systems, processes, and teams that transform complex enterprise onboarding into scalable programs, enabling our client to grow without sacrificing quality or customer trust.Success in this role will mean accelerated adoption, seamless delivery, high retention, and direct contribution to revenue growthall while navigating the practical constraints of a startup environment.The Skills/Requirement Needed to Succeed:An accomplished B2B SaaS leader who has built and scaled client success from scratch, or was hired to overhaul a broken process and delivered a successful outcome that created 'raving fans'.Able to partner with a FOUNDER and build a business with them. Read between the lines: this means you can get in the weeds and DO the work before you hire a team to DO the work.Deep experience with the full customer lifecycle: pilots, onboarding, implementation, training, and supportComfortable rolling up sleeves and building systems manually before scaling teams and techAble to design and implement customer journeys and enablement playbooks.Operationally strong and analyticalable to track key metrics like time-to-value, churn, and NPSExperience working with tight budgets and startup resourcefulness.Martyn Bassett Associates:Martyn Bassett Associates is a team of recruiters solving the ambitious goals of startups and scale-ups by recruiting world-class sales, marketing, and product management talent who deliver growth and scale. Weve helped over 1500 candidates land their next big opportunity at companies like Shopify, Extreme Networks, Wattpad, Loopio, Readdle, ClearCo, Workleap, Invicti, Resolve Pay, The Herjavec Group, GE Energy, GE Health, Enable, RBC Ventures, Unibuddy, Cognota, Thalmic Labs (now Google Glass), Eloqua (now Oracle Marketing Cloud) to name a few.
Job Title
Head Of Client Enablement