Job Title

Kellys customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for a Customer Service Representative (Support Analyst) who will interact with clients, employees, and third-party vendors to resolve issues using hardware/software systems through defined processes and techniques. Working Saturday and Sunday from 9: Training is Monday to Friday, between 8: Provide support for ATM monitoring which includes dispatching technicians and setting up tech meetings at various Credit Unions throughout Canada. Minimum 3 years experience supporting clients, and third-party vendors in a busy contact center environment. French language skills is an asset. Strong knowledge about payments processing environment with specific experience in ATM and cards services. Experience providing high level technical support and problem solving for a variety of products and services. Ability to occasionally to go to Office in Markham, ON, for special events/training. Router/Modem configuration setup Understanding of Firewalls, VPN, and other Network security protocols Call Centre Applications such as: Zendesk, LiveAgent, RingCentral Microsoft Office Products SQL and other database basics Desktop Hardware and O/S, Networking Strong ability to analyze data and communicate findings to others in a professional and easy to follow manner. Proven track record of providing superior client service Knowledge of problem-solving techniques Excellent customer service skills Experience in training, coaching, or mentoring other employees Work hybrid on a fixed schedule - 9: 00am - 5: 30pm, working Saturday and Sunday plus an additional 3 days during the week - you get to choose the 3 days!!!. ~ Flexible to work Monday to Friday, between 8: 00am - 5: 30pm, during the training period, which can take approximately 3 months into the role. ~ Must be able to commute to the office to work a minimum of 1 day per week. ~ Temporary to permanent position. ~$00 per hour, plus 4% vacation pay paid weekly. ~ Competitive Salary and Benefits when role becomes permanent. ~ Helping you find whats next is what were all about. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance. Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook, LinkedIn& Twitter, or visit kellyservices.Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.