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Job Description Title: District ManagerReports to:Director, Retail CafesLocation: Lower Mainland, BC Job DescriptionThe District Manager is a member of the company’s Café Leadership Team and is responsible for managing the operational needs of their café portfolio and overall technology across all 49th Parallel cafés. This leader’s key focus areas will be elevating the culture of our cafes by inspiring our teams to deliver on an exceptional customer and coffee experience, development of the coffee training program including drink menu creation, updating and maintaining technology, all with a continuous improvement and operational excellence mindset. This position will serve as a role model, both internally and externally, and will exemplify the company’s culture, values & behaviours. The position will be based in the Lower Mainland, with periodic travel required. This District manager will report to Director of Retail Cafes.Key ResponsibilitiesCafé Culture & OperationsOversee day to day operations in 49th cafés including working closely with Café Managers and Executive Chef; be able to step in and successfully operate any Front of House position in the café Inspire and Engage Café teams to deliver exceptional customer service at all 49th cafésEnsure café raw materials and labour goals are being met; support café teams to execute goalsAssist in the development and maintenance of café Standard Operating Procedures (SOPs)Monitor and reply to customer feedback (Google reviews, Yelp reviews, and UberEats reviews) and determine ways to improve the overall café experience Café Coffee & Culture Training Lead and oversee coffee and culture training program including the creation, implementation, and ongoing administration of the program, materials, and updates. Communicate training expectations and program to Coffee Trainer. Define the training program for new items, routines, and techniques in collaboration with Coffee TrainerAssist Coffee Trainer for any training and developing existing training manualConduct training or delegate to Café Managers when Coffee Trainer is not availableSet annual KPIs for Coffee Trainer, and assist Director of Retail Cafes in Annual Performance ReviewsCafé Menu, Technology, and Customer ExperienceDevelop new and exciting drink menu options while keeping updated on industry trendsEnsure 49th Parallel exceptional customer service is executed at all 49th cafesLead technology for cafés including Lightspeed updates (Menus and Price changes), Moneris, UberEats, order ahead, and ShopifyMain contact person for Moneris Leading UberEats program for 49th Parallel and Lucky’s DoughnutsLeading Order ahead program for 49th Parallel cafesMonitor and maintain online doughnut ordering (Shopify) with Executive Chef collaboration Create maintenance program on Espresso machine, HVAC and other equipment*Other projects and duties may be assigned on a periodic basisKnowledge & SkillsExcellent knowledge of café and specialty coffee industry and market in North America5 years Café management experience, preferably in specialty coffeePrevious experience working in a unionized environment a strong assetProven track record of building and maintaining strong teamsAbility to build strong relationships with peers and employeesExceptional leadership and management experienceResults-oriented with exceptional execution capabilitiesStrong inspirational leader who enables teams deliver on goalsSolid understanding and ability to manage financial targets, including GM, Revenue, COGS, and labour costsExcellent customer focusAttention to detail and presentation of informationAbility to work under pressureHighly developed communications (verbal, written) skillsGood knowledge of computer skills – Powerpoint, Excel, WordAbility to travel as required