Job Title

Service Delivery ManagerLocation: Oakville, ONType: Full-timeOverviewA rapidly growing technology company in the construction space is seeking a Service Delivery Manager to lead field service coordination and logistics across North America. This is a hands-on, cross-functional role ideal for someone who thrives in dynamic environments and enjoys working at the intersection of customer service, inventory management, and field operations.As a key operations partner, you’ll work closely with internal teams, external technicians, and clients to ensure seamless hardware deployments, high-quality service delivery, and smooth logistics management.Key ResponsibilitiesInventory & Hardware Oversight● Manage physical inventory of camera systems and related hardware● Maintain accurate records in ERP (Odoo) and support ongoing stocktakes● Oversee packing, assembly, and refurbishment of units to quality standardsField Service Coordination● Schedule and coordinate field service technicians for installation and relocation of equipment● Conduct desktop and on-site reviews of installation locations● Liaise with clients for approvals and logistical arrangements● Provide remote support during camera installs and maintenance● Maintain detailed project records in the CRM (Hubspot)Logistics & Shipping● Manage all inbound/outbound shipping, customs clearance, and returns● Partner with external vendors to ensure timely and efficient serviceOperational Support● Complete vendor forms and assist with tender submissions when required● Manage SIM card logistics and cellular setup● Provide cross-timezone support when neededWhat They’re Looking For● Legally eligible to work in Canada● 2–3 years of experience in customer service, field service, or service delivery● Strong organizational and project management skills● Ability to work independently and as part of a team● Tech-savvy (Google Suite, Hubspot experience a bonus)● Construction industry or hardware deployment experience is an asset● Comfortable in a fast-paced, scaling environmentIdeal Traits● Clear communicator — both written and verbal● Resourceful and proactive problem-solver● Detail-oriented but able to move quickly and efficiently● Comfortable working autonomously with a bias for actionThis is a fantastic opportunity for someone who enjoys being at the center of logistics, service delivery, and customer success — and wants to make a real impact as part of a high-growth tech team.