Job Title

Operations Manager - Manchester Pet Supplies Location: Brantford, Ontario (on-site) Salary: $100,000 $180,000 Perks: Company phone, benefits, RRSP matching, performance-based bonus Reporting to: Owner Growth: Opportunity to step into a Chief Operations Officer role About Manchester Pet Supplies Manchester Pet Supplies is a leading distributor of premium pet products, serving over 1,300 independent stores across Canada with a strong base in Ontario, Quebec, and the Maritimes. Whether its raw food, toys, supplements, or accessories, the team delivers premium brands with exceptional service. Manchester Pet doesnt just deliver orders, they build trust, solve problems fast, and go the extra mile for their customers, vendors, and internal team. As they prepare to move into a new facility and grow their operational footprint, were looking for an Operations Manager to lead that growth with precision, care, and strategy. The Role Manchester Pet Supplies is hiring an exceptional operations leader to elevate and scale a strong, well-established team. This role demands a strategic, hands-on operations manager who can drive performance, implement structure, and lead with clarity in a fast-paced, high-demand environment. Youll oversee all core operations, customer service, warehouse management, logistics and fleet strategy, inventory management and accuracy, and the flow of 650+ weekly orders. Youll also collaborate with and lead an office team, ensuring alignment and operational excellence across all functions. A key focus of this role is upholding the companys commitment to exceptional service, delivering consistent, reliable outcomes for both customers and vendor partners. With KPIs and metrics as your guide, youll embed accountability, efficiency, and continuous improvement throughout the organization. If youre driven to lead a well-established business, high-performing team, challenge the status quo, and deliver exceptional results, we want to hear from you. Who You Are Decisive, confident, and proactive, you move fast and lead with clarity You lead with a servants heart, lifting others up, giving credit freely, and finding fulfillment in helping your team thrive You guide through clear expectations and accountability, not micromanagement You like to have fun at work Key Responsibilities Fleet and Logistics Operations Lead inbound and outbound logistics from vendor receiving to final-mile delivery Manage daily routing and fleet performance for company-owned and courier operating throughout Ontario and Eastern Canada Improve delivery timelines, minimize order errors, and reduce damage in transit Supervise and support a fleet coordinator and logistics supervisor, including oversight of vehicle maintenance, replacements, and vendor interactions Use data to monitor route efficiency and reduce operational costs Inventory and Warehouse Management Oversee real-time inventory accuracy across thousands of SKUs, ensuring proper rotation and minimizing mis-picks and returns Lead and scale daily warehouse operations, including picking, staging, and outbound processing Prepare the team and systems for a smooth transition into a larger facility Introduce and maintain SOPs to support throughput and team performance Use Excel and ERP/WMS tools (Spire ERP preferred) to improve forecasting, reporting, and demand planning KPI Development and Financial Oversight Establish and track KPIs across logistics, warehouse, and service performance to drive accountability Use reporting tools to identify gaps and support decision-making at the operational level Monitor key operational costs, including freight, damage, and labour efficiency, to maintain budget alignment Customer, Vendor, and Cross-Functional Support Ensure consistent and accurate delivery to over 1,300 retail partners, ranging from local independents to national franchises Maintain and improve service levels for 55+ vendor brands by aligning fulfillment timelines and accuracy expectations Support purchasing and sales teams by enabling smooth order execution, inventory alignment, and timely communication around availability or delivery issues Participate in trade shows, vendor meetings, and seasonal planning with agility and professionalism Provide clear, data-informed responses to vendor and customer inquiries regarding product movement and delivery performance People and Culture Leadership Lead, coach, and support a growing team of 30+employees across warehouse, logistics, and office functions Strong interpersonal and conflict resolution skills; able to address issues directly while maintaining a positive, solutions-focused environment Foster a supportive and performance-driven environment through structured communication, training, and goal-setting Encourage collaboration, accountability, and shared success across all staff and departments What Success Looks Like: Sales Growth Meeting Operational Budget Maintaining Company Culture Qualifications: 5+ years of experience in operations management (wholesale or distribution), supply chain, or logistics roles. Experience servicing franchisees and independent owners preferred. Bachelors degree in Business, or related. Strong Excel and data reporting skills; must be experienced in using reports to drive action Proven success scaling distribution, warehouse, or fleet operations ERP/WMS experience required (Spire ERP a plus) Long-term career mindset with a desire to grow into a senior leadership role Compensation: Salary: $100,000 $180,000 + performance-based bonus Benefits: Health benefits package, RRSP matching