This role requires a consumer detectivesomeone who uncovers deep insights into consumer behaviors, needs, and pain points, using data to drive impactful decision-making. Data-Driven Decision Making: Monitor key metrics (NPS, CSAT, CES), track trends, and optimize strategies based on insights Collaboration, Relationship Management & Influence: Work cross-functionally with stakeholders, influencing decisions Experience Design & Implementation: Work with teams to design, implement, and measure consumer experience solutions, ensuring they translate into operational excellence Driving Transformation: Operate within a fast-evolving landscape, leading experience-driven change and making a lasting impact 45 years of experience in consumer experience, market research, or a related field Proficiency in CRM platforms, PowerBI, and Microsoft Excel Strong relationship-building, influencing, and collaboration skills across multiple teams
Job Title
Team Lead Operations - Weekend