Job Title: Technical Support - Baggage Applications Location: Toronto, ON Term: Onsite Job Summary: Resolve and troubleshoot the issues related to Baggage Applications used in Airport. Key Responsibilities: A Baggage IT Operations member supports baggage-related applications at an airport typically has a range of responsibilities to ensure the smooth handling and tracking of luggage. Here are some key roles and responsibilities: A preferred qualification for this position is a valid driver''s license. The candidate must be able to successfully complete the Transport Canada clearance process, as this is a mandatory requirement for the job. The ability to work in rotational continental shifts is necessary. Experience in airport/aviation operations is a plus. The individual will serve as the primary contact for any reported IT issues. Responsible for working on automation initiatives and system enhancements. **System Maintenance and Monitoring**: - Regularly monitor baggage handling systems (BHS) to ensure they are functioning correctly. - Perform routine maintenance and troubleshooting to prevent system failures. - Monitor all alerts, highlight, and escalate the issues for all procedures and systems as applicable **Application Support**: - Provide technical support for baggage-related applications, including software used for tracking and managing luggage. - Address and resolve any issues or bugs reported by users. - Provide 247 operational support to business-critical apps and production practices on holidays and weekends on weekly rotational shifts. **Data Management**: - Manage and analyse data related to baggage handling to improve efficiency and reduce errors. - Ensure data integrity and security within the baggage handling systems. **Coordination with Stakeholders**: - Work closely with airlines, ground staff, and other airport departments to coordinate baggage handling operations. - Communicate effectively to ensure all parties are informed about system updates or issues. - Coordinate with IT groups and third-party vendors and ensure effective application services to ensure smooth functioning of the applications. **Documentation** - Create and maintain documentation for system procedures and troubleshooting guides. **Compliance and Safety**: - Ensure all baggage handling operations comply with aviation safety regulations and standards. - Implement and monitor safety protocols to protect both staff and passengers'' luggage. - Able to understand the architectures of the system and handle the Disaster Recovery Drills & Tasks **Incident Management**: - Respond to and manage incidents related to baggage handling, such as lost or mishandled luggage. - Implement corrective actions to prevent future incidents. **System Upgrades and Improvements**: - Participate in the planning and implementation of system upgrades and new technologies. - Evaluate and recommend improvements to enhance the efficiency and reliability of baggage handling processes. Required Skills : Airport Operations Support Experience related to Baggage Applications.
Job Title
Technical Support